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front desk hotel clerk

2 weeks ago

High Level AB, Canada Best Western Plus Mirage Hotel & Resort Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 44 hours per week
  • Education:
  • Expérience:
  • Education
  • Secondary (high) school graduation certificate
  • Tasks
  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Experience
  • Experience an asset
  • Employment terms options
  • To be determined
  • Support for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Support for newcomers and refugees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youth
  • Support for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Support for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Support for mature workers
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Supports for visible minorities
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities