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Engineering Lead Analyst

21 hours ago

Mississauga, Ontario, Canada Citi Full time
Provide advanced technical support for the Binary Service Platform (Artifactory), GitHub, and their integration within the Developer Pipeline. Troubleshoot complex technical issues, manage customer expectations, and perform root cause analysis to reduce recurring problems. Proactively monitor and manage infrastructure stability and performance for critical developer tools. Lead efforts to upgrade existing products in collaboration with engineering teams. Identify and implement automation opportunities to enhance operational efficiency and user experience. Define necessary system enhancements to deploy new products and process improvements, recommending product customization for system integration. Serve as a technology subject matter expert for internal and external stakeholders, contributing to a technology domain roadmap. Identify problem causality, business impact, and root causes across various systems. Advise and mentor junior team members, impacting the engineering function by influencing decisions through advice and counsel. Consistently apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalate/manage control issues with transparency. 6+ years of relevant experience in an Engineering role, with a minimum of 6 years in technical support. Strong understanding and at least two years of hands-on experience with enterprise pipeline and technology stacks. 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, and Oracle/SQL Server database (SQL, backup & recovery). Good understanding of SaaS service management, particularly as an enterprise-level consumer. Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices. Demonstrated analytic/diagnostic skills with the ability to identify and resolve complex issues. Proven track record of operational process change and improvement. Excellent written and verbal communication skills, capable of working independently, multi-tasking, and taking ownership of projects in a fast-paced, matrix environment. Ability to work under pressure, manage tight deadlines, and adapt to unexpected changes. Experience with using Service Management software like ServiceNow. Good understanding of AI concepts and their application in developer productivity. Experience working in Financial Services or a large complex and/or global environment. Project Management experience. Bachelor's degree in computer science, engineering, or a related field; equivalent experience will be considered. Master's degree preferred For complementary skills, please see above and/or contact the recruiter.
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