Customer Service Representative

1 week ago

London, Ontario, Canada Shamir Full time

Position: Customer Service Representative

Location: London, ON

The Customer Service Representative processes new orders and handles customer inquires with patience, courtesy and professionalism to ensure customer satisfaction. The Customer Service team and sales group will work as a team to deliver quality products and services.

Duration: Full-Time Permanent employment.

Reports To: Customer Experience Manager

The Customer Service Representative processes new orders and handles customer inquires with patience, courtesy and professionalism to ensure customer satisfaction. The Customer Service team and sales group will work as a team to deliver quality products and services.

Responsibilities:

  • Receives and handles incoming customer inquiries via phone, email and chat regarding order taking, trouble shooting basic problems, order status, concerns/complaints etc. in a professional and timely manner.
  • Maintains accurate records in the CRM system including redo's, RX credits, cancelled jobs, account changes etc.
  • Enters orders into the CRM system or processes new orders from any incoming order method with accuracy and efficiency.
  • Coordinate with production and shipping teams to provide updates on order status and delivery timelines.
  • Displays a solid understanding of basic and some advanced optical knowledge.
  • Displays a strong knowledge of Shamir products and services.
  • Performs multiple tasks with accuracy despite time pressures and order volume.
  • Takes the initiative to notice and follow-up on discrepancies, suggests improvement, recommends solutions and does what is necessary to ensure customer satisfaction.
  • Follow company policies and procedures to ensure a seamless customer experience.
  • Any other duties and tasks and needed or required.

Education:

  • College Diploma an asset.

Requirements:

  • 2-3 years in Customer Service or other equivalent experience, preferably in a manufacturing environment.
  • Optical training a strong asset.
  • Proficiency in Microsoft Office and CRM software.
  • Data entry skills an asset.
  • Strong Attention to detail.
  • Strong interpersonal skills and a good listener.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize tasks and meet deadlines
  • Ability to work independently with minimal supervision
  • Excellent problem solving and organizational skills.

Only those candidates selected will be contacted.

If you want to learn more about Shamir Canada, please visit our website at

Shamir Canada is an equal opportunity employer which values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Education:

  • Secondary School (required)

Experience:

  • customer service: 2 years (required)
  • optical industry: 1 year (preferred)

Work Location: In person

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