Technical Support Lead

2 weeks ago


Toronto, Ontario, Canada Pacer Group Full time

Job Title: Support Tech Lead

Location: Vancouver, BC or Toronto, ON

Duration: 6-12 Months

Description:

  • Must Have Minimum of 10 years of software development experience
  • Minimum 5 yrs exp as a support associate
  • 2 years of support lead experience, including incident training Major incident management and communication
  • Incident Management and problem management
  • Change Management and house keeping
  • Expert knowledge of Client - Server architecture, certificate and password management and maintaining webservices Troubleshoot and resolve complex technical issues
  • ITIL certification mandatory
  • 5 years' experience in the Java .NET Stack app support and SQL
  • Excellent proficiency with Oracle and SQL
  • Experience with Dynatrace, ELK, and PagerDuty


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