Senior Contract Operations Analyst

Job Summary 
In this role, you will oversee and support the contracts associated with Circular Materials & RLG programs.  You will help ensure that operations follow contract compliance, while also keeping contract information accurate and up to date.  You will research and analyze data, prepare reports, billing and data as needed and act as a key advisor on all contract-related questions with Area Public Sector Solutions.  This position plays an important role in helping our teams deliver compliant, efficient, and well managed services. 

Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Ensures that all Circular materials contracts are properly followed and that any issues are identified and resolved.
• You will work closely with District Managers and other teams to address compliance gaps and support accurate reporting through careful data management and weekly uploads to Circular materials tracking systems while building efficient processes to streamline data collection. 
• Responsible for End-to-end management in MAS, ensuring routing, MPU tracking, alerts and address updates are uploaded and accurate to support both Customer Experience and Circular Materials by working with the respective departments. 
• Manages complex contracts to ensure effectiveness by monitoring contract's dollar balance and time remaining; recommending whether to extend an existing contract or prepare for bid process. 
• Investigates and resolves inquiries regarding contract changes, complaints, discrepancies, disputes, defaults, contract cancellations, and claims. Provides recommendations and prepares corresponding documents for resolutions to management, as appropriate.
• Participates in strategic planning for municipal business within Area as it relates to Circular Materials.
• Invoice reconciliation and central communication for all CM-related billing and service inquires, consolidating work currently dispersed across multiple employees. 
• Coordinates team processes by reviewing daily activities, monitoring work, developing procedures for administering contracts, and training, initially the role will have 1 direct report.
• Ensures compliance and stays abreast of all laws, rules and regulations applicable to the Area's municipal operations, and adherence to overall Corporate governance and business integrity standards.
   

Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

 

A. Education and Experience 
 

• Education: Bachelor's Degree (accredited) in Business Administration, Public Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
   
• Experience: Minimum of five (5) years of previous system and contract management experience (in addition to education requirements). 
   

B. Certificates, Licenses, Registrations or Other Requirements 
 

• None required. 
   

C. Other Knowledge, Skills or Abilities Required 
 

• Contract management experience may be required. 
   

The expected base pay range for this hybrid position in Kitchener is $94,000 - $120,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus. This position is for an existing vacancy.

Benefits 
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click "Apply".

ABOUT WM

WM ) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. 

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow. 

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