Keyholder

2 weeks ago

Victoria, British Columbia, Canada The Original FARM Full time

Front of House Keyholder - Part-Time - Downtown

Victoria, BC

Front of House

Part-time - Evenings & Weekends

The Original FARM is a leading cannabis retailer that empowers the customer to take the best- informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.

We are looking for a customer service focused Part Time Keyholder to join our Downtown team. This position is considered Part-Time and can be up to 20 hours a week. Only candidates with evening and weekend availability will be considered.

The Keyholder FOH reports to the Store Manager, FOH Assistant Manager, Supervisor FOH

The responsibilities include, but are not limited to the following:

Customer Experience:

Drive the store sales through personal sales

Expand the customer data base and build brand loyalty

Represent the values of The Original FARM Cannabis brand with utmost integrity

Model a customer service centric culture that fosters a positive work environment and experience

Address all customer concerns in a timely and empathetic manner

Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations

Ensure the brand values are consistently represented through compliance to all policies and procedures

Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis

Promote a work environment based on mutual respect and teamwork that align with the corporate values

Build and maintain a positive team work environment

Operational Efficiency:

Ensure compliance with all policies and procedures

Ensure timely and seamless execution of all company initiatives and programs

Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience

Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)

Accuracy in worked time recording

Accuracy and proficiency in cash management and use of POS system

On-going desire to learn and update oneself on the product knowledge

Skills and Abilities Required:

Exceptional customer service skills

Proven ability to work with retail operating systems

Excellent verbal, written and interpersonal communication skills

Strong work ethics

Demonstrate critical thinking and logic

Strong interpersonal skills with the ability to build a loyal client base

Excellent time management skills

Positive attitude

Attention to detail

Ability to lead a team as well as work as part of a team

Benefits:

Flexible schedule

Store discount

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