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Retail Store Manager

2 weeks ago

Steinbach MB RG Z, Canada MiniCost Corp Full time

Key ResponsibilitiesLeadership & Staff Management

  • Supervise, support, and motivate all store staff
  • Create and manage efficient weekly staff schedules
  • Train new employees and ensure adherence to store standards and procedures
  • Provide ongoing coaching, feedback, and performance management
  • Resolve staff issues and maintain a positive, productive work environment
  • Lead recruiting, hiring, onboarding, and employee development
  • Conduct performance reviews and support succession planning
  • Act as a brand ambassador and promote company culture

Store Operations

  • Prepare orders and maintain accurate inventory levels
  • Receive deliveries, verify shipments, and assist with unloading products
  • Organize stock efficiently in storage areas and on sales floor
  • Ensure shelves are fully faced, organized, and visually appealing
  • Maintain correct and up-to-date price tags; complete weekly price changes and pricing sweeps
  • Set up promotions and in-store signage (POP) as required
  • Check and remove expired or near-expired products daily
  • Work as a cashier when needed
  • Maintain a clean, organized, and customer-ready store at all times

Customer Service

  • Lead by example to ensure consistent delivery of customer service standards
  • Coach and follow up with staff to ensure excellent customer experience
  • Handle and resolve customer concerns professionally, in-store and online
  • Support customer acquisition through loyalty and promotional programs

Financial, Loss Prevention & Compliance

  • Handle cash and follow proper cash-out procedures
  • Track daily sales and report discrepancies
  • Support annual inventory preparation and execution
  • Monitor shrink and enforce loss prevention, audit, cash handling, and OH&S policies
  • Suggest operational and performance improvements

Marketing & Community Engagement

  • Manage and post updates on the store's Facebook page
  • Respond to customer inquiries online
  • Support in-store promotions and special events

Requirements

  • 3–5 years of retail experience required; management experience preferred
  • Proven leadership, coaching, and team development skills
  • Strong organizational and communication skills
  • Ability to multitask in a fast-paced environment
  • Reliable, motivated, detail-oriented, and hands-on
  • Ability to assist with physical tasks such as unloading deliveries
  • Basic computer and social media skills
  • High energy, enthusiasm, and a strong drive to succeed

Job Type: Full-time

Work Location: In person