Medical Office Assistant

2 days ago

Winnipeg, Manitoba, Canada Sage Creek medical center Full time

Job Overview

We are seeking a dynamic and detail-oriented Medical Office Assistant / Assistant Manager to join our healthcare team. This pivotal role combines administrative expertise with clinical support, ensuring the smooth operation of our medical practice. The ideal candidate will be energetic, proactive, and passionate about delivering exceptional patient service while managing essential office functions. You will oversee daily clinic operations, coordinate patient scheduling, handle medical billing and coding, and support clinical staff with documentation review and health information management. This role offers an exciting opportunity to contribute to a thriving healthcare environment where efficiency, accuracy, and compassionate care are at the forefront.

Responsibilities

  • Manage front desk operations including patient check-in/check-out, appointment scheduling, and multi-line phone systems with professionalism and courtesy.
  • Verify insurance coverage, conduct insurance verification, and process claims using EMR (Electronic Medical Records-Accuro cloud) systems such as Accuro cloud, Etc.
  • Perform medical billing and coding tasks utilizing CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to ensure accurate reimbursement.
  • Maintain and update medical records with meticulous attention to detail, ensuring compliance with HIPAA regulations and health information management standards.
  • Review clinical documentation for completeness and accuracy; assist in care plan documentation and review of patient records.
  • Support clinical staff by coordinating appointment schedules, managing patient intake processes, and assisting with medical administrative support tasks.
  • Demonstrate excellent phone etiquette while handling inquiries from patients, providers, and insurance companies; utilize computer skills including Microsoft Office for documentation and communication purposes.

Requirements

  • Proven experience in a medical office setting or healthcare environment with familiarity in clinic operations and front desk responsibilities.
  • Strong knowledge of medical terminology, CPT coding, ICD-9/10 coding systems, and Medicare guidelines.
  • Experience working with EMR/EHR systems such as Accuro or similar experience is a plus.
  • Ability to perform medical billing tasks including insurance verification, claims processing, and documentation review accurately.
  • Excellent organizational skills with the ability to manage multiple priorities efficiently in a fast-paced environment.
  • Bilingual proficiency is preferred to serve diverse patient populations effectively.
  • Strong computer skills including typing (10 key), skilled with Microsoft Office applications.
  • Knowledge of HIPAA compliance standards along with experience in medical records management and office management practices.
  • Exceptional customer service skills combined with professional phone etiquette; previous experience at the front desk or as a medical receptionist is highly desirable.
  • Prior Walk-in clinic experience is preferred;
  • Join us to be part of a dedicated healthcare team committed to delivering quality care through efficient office management and compassionate patient interactions

Job Types: Full-time, Permanent

Pay: $15.80-$26.12 per hour

Expected hours: 32 – 48 per week

Benefits:

  • On-site gym
  • On-site parking
  • Paid time off

Work Location: In person

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