Customer Success Manager

6 days ago

Nova Scotia, Canada DriveHRIS Full time

Company Description

DriveHRIS leverages the latest technology, engaging content, and advisory services to help dealers optimize their connection to employees. By improving employee performance, minimizing compliance risks, and increasing productivity, DriveHRIS helps businesses achieve enhanced profitability. With a focus on filling gaps in existing technologies, DriveHRIS delivers customized solutions designed to drive meaningful savings while empowering organizations to reach their full potential.

Role Description

This is a full-time remote role for a Customer Success Manager. The individual will be responsible for managing relationships with clients, ensuring their success and satisfaction by providing timely support, aligning solutions to their business needs, and acting as a trusted advisor. Daily tasks include onboarding new clients, conducting account reviews, addressing any challenges, providing usage insights, and identifying opportunities for growth within client accounts. The Customer Success Manager will also collaborate cross-functionally to continuously improve client experiences and outcomes.

Qualifications

  • Client Support and Relationship Management skills, including onboarding, account management, and providing exemplary service
  • Analytical and Problem-Solving skills to assess client needs, offer data-driven recommendations, and resolve challenges efficiently
  • Communication and Presentation skills for engaging with clients, conducting progress reviews, and delivering key insights
  • Cross-Functional Collaboration experience to work effectively with sales, product, and technical teams to achieve client success
  • Proactive Thinking and Time Management abilities to prioritize responsibilities, meet deadlines, and drive continuous improvements
  • Experience in SaaS or HR management platforms is a plus
  • Proficiency in CRM tools and customer success platforms is advantageous

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