Field Systems Support Technician

Who We Are

We are a dynamic,
growth-oriented and safety-focused company. Our organization has been deemed to
be an "essential service" by providing collection and processing for Waste and
Recycling that keep our communities clean and safe. With customer service and
safety as our focus, we are looking for an energetic and driven employee to
support our growing company and play a crucial role in waste diversion. Emterra
is proud to be recognized as one of Canada's Greenest Employers, a certified
diverse supplier of the Canadian Aboriginal and Minority Supplier Council
(CAMSC), the Canadian Women Business Enterprise National Council (WBE) and
WEConnect International.

Job Summary

The Control Center
Operations Technician will monitor and troubleshoot the systems installed
across numerous divisions from the Remote Monitoring Center based in Surrey BC.
This role requires enhance technical, analytical and troubleshooting skills and
to establish the control center.

They will work closely with the Production Controller & Supervisors
they support and act as the Eyes, Ears & Hands for Production Controllers
in the Control Tower. This position will be 24/7
operations in a rotating shift schedule.

Responsibilities:

• Monitor the status of the flow of material through
  shops and identify risks/outliers to report back.
• Assist in driving the resolution to maximize
  overall output based on direction of Controller/plan of the group.
• Monitor & help direct material flow and coordinate
  build sequencing.
• Remote monitoring of deployed units in operation.
• Respond to system alarms and complete initial
  system actions.
• Analyze and identify cause of system issues,
  supporting the Field Service Technician with the troubleshooting effort, and
  troubleshoot issues remotely.
• Work on Electrical, Mechanical and Chemical
  sub-systems of power generation.
• Repair and / or maintain all truck scales and
  camera systems.
• Maintain logs of events and escalate complex issues
  to supervisors and other groups.
• Communicate with maintenance on repairs of trucks,
  equipment and manage system monitoring route progress updates.
• Use computer tools to schedule and re-route
  according operation specialist guidelines according to equipment and driver
  availability.
• Manage system for scheduling truck repairs as
  needed, make arrangements for drivers to drop and pickup, and work with outside
  vendors.
• Manage systems for routes update to reflect changes
  in customers or service requirements daily.
• Support the operations team with the shop by
  actively engaging in root cause analysis and resolution planning on material
  issues.

Qualifications:

• 2-5 years of relevant experience as a Technician
  with knowledge of troubleshooting Electrical and/or Computer Systems.
• Prior experience in remote monitoring and
  troubleshooting (preferred).
• Technical background experience (preferred) or
  prior experience as an electrician.
• Demonstrated technical writing skills.
• Highly motivated and able to work independently in
  a high-pressure environment.
• Proficiency in MS Office Suite.
• Ability to multi-task and shift priorities as
  necessary.
• Experience with data entry and the generation of
  reports.
• Experience providing customer service and the
  ability to act with diplomacy and professionalism.
• Advanced computer capabilities.
• Dispatch experience an asset.
• Experience and knowledge of the waste management or
  transportation industry an asset.
• Supervisory experience an asset

Reasons to Apply, Stay and Grow with Emterra Group:

• Competitive wages
• Comprehensive health benefits (health, dental, and more depending on what you choose)
• Employee Assistance Program, paid for by the company
• Be part of an entrepreneurial organization that wants to continue to learn and grow
• Ability to have an impact and make a change 

Are you ready to jumpstart your career by joining one
of Canada's Greenest Employers and become part of the environmental solution?
If so, apply now  We appreciate all applicants who apply however only
those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable,
fair, and diverse environment. Any applicants who have a disability or require
reasonable accommodation may speak directly with our Human Resources
Department. Reasonable accommodations will be assessed on a case-by-case
basis. All qualified applicants will receive consideration for employment
without regard to race, colour, religion, sex, sexual orientation, gender
identity, age, national origin, disability, or veteran status.

Please visit our careers page to see more job opportunities