Revenue Operations Manager

As Revenue Operations Manager, you'll own the systems, data, and automation that support how MedMe generates and scales revenue.

Revenue Operations sits at the centre of MedMe's go-to-market execution. This role exists to ensure Sales, Marketing, and Customer Success operate with clear processes, reliable data, and tooling that supports efficient selling and strong decision-making.

You'll be accountable for the design and integrity of MedMe's revenue systems end to end, including CRM, supporting tools, integrations, reporting, and automation. You'll ensure revenue data flows cleanly across teams, serves as a trusted source of truth for leadership, and enables clear visibility into pipeline health, performance drivers, and growth trends.

This is a hands-on role for someone who values strong foundations, thoughtful systems design, and continuous improvement — who sees Revenue Operations as both an operational and strategic function that enables scale, accountability, and data-informed decision-making.

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

Revenue Systems, CRM & Enablement

• Own MedMe's revenue systems end to end, with HubSpot as the core CRM, ensuring they support how Sales, Marketing, and Customer Success operate today and as we scale
• Design, configure, and maintain CRM structure including pipelines, lifecycle stages, handoffs, and ownership rules across BD, Sales, and Customer Success
• Define and manage data properties required for reporting, attribution, forecasting, and downstream workflows
• Ensure leads, accounts, and deals flow to the right teams at the right time
• Maintain a CRM that is usable, reliable, and trusted by go-to-market teams

Revenue Data, Reporting & Attribution

• Own revenue data as the source of truth across the funnel
• Build and maintain reporting for pipeline, revenue, conversion rates, and performance by rep, team, and segment
• Deliver clear, consistent reporting to Sales leadership, Customer Success leadership, and the executive team
• Design and maintain attribution logic across Sales, Marketing, and Customer Success activities
• Ensure data cleanliness, consistency, and integrity across systems
• Proactively surface insights that explain what's happening in the funnel and where to focus next

Tooling, Integrations & Automation

• Own the revenue tech stack, including tool selection, configuration, and ongoing evolution
• Manage integrations across Sales, Marketing, and Customer Success tools to ensure accurate and reliable data flow
• Build and maintain automations that reduce manual work, enforce process consistency, and trigger actions across systems
• Establish and enforce standards for stage movement, lifecycle changes, handoffs, and reporting logic
• Continuously identify opportunities to streamline workflows and improve how teams operate

Cross-Functional Revenue Enablement

• Partner closely with Sales, Marketing, and Customer Success to support efficient execution, visibility, and accountability
• Work with Marketing on funnel visibility, attribution, and campaign performance
• Support Customer Success workflows and reporting where they intersect with revenue, retention, and expansion
• Interface with Finance to enable commission calculations, invoicing triggers, and revenue recognition inputs, without owning finance systems

• You have hands-on experience managing HubSpot, including pipelines, lifecycle stages, properties, reporting, and automations
• You're highly comfortable working with modern revenue tooling and enjoy exploring new tools and features that can streamline workflows and improve data quality
• You bring a strong automation mindset and are always looking for ways to reduce repetitive work and enforce consistency across revenue workflows
• When tools have limitations, you look for thoughtful, practical workarounds through configuration, automation, integrations, or complementary tools rather than accepting manual processes
• You care deeply about how data is structured and how it flows
• You're strong at pulling meaningful takeaways from data and turning them into clear narratives
• You've built reporting and dashboards that are actually used to guide decisions
• You take ownership, follow through, and care about building things that last

MedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with a hiring team member to get to know you better and discuss role expectations
2. A short practical case study to showcase your problem-solving and communication skills
3. A 30-minute call with member(s) of the executive team
4. An offer, contingent on mutual alignment

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel may be required for customer meetings, partner discussions, and industry events. Remote candidates may be considered based on experience.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights:

• Globe and Mail – Canada's Top Growing Companies (2025): MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. Link
• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. Read more
• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. Link