Production Order, Analyst

Bilingual Production Order Analyst

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus, and high-performance application developers? We want to hear from you.

Reporting to the Senior Manager, Data Governance the Production Order Analyst will complete law enforcement requests and associated production orders according to internal processes and procedures. They will collaborate on cases of criminal activity involving multiple institutions or that need direct involvement with police demonstrating strong customer focus and a high level of attention to detail.

You'll be responsible for:

• Responding to law enforcement inquiries regarding investigations, confirming records possession and answering questions about Interac products, as applicable.
• Supporting the management of the Fraud Prevention inbox – responding to inquiries from law enforcement, court officers, government agencies, lawyers/attorneys, Helpdesk and others.
• Managing production orders/requests for information/subpoenas/demand letters/materials related to litigations.
• Confirmation of receipt, reviewing contents of request, filing, logging, scheduling and assigning for fulfillment approximately 100 production orders monthly.
• Finalizing the response package for return, ensuring data is provided in a secure manner and providing the data to law enforcement officers/agencies.
• Handling all follow-up communication with agencies.
• Providing technical support to officers accessing their results packages.
• Fulfilling a significant number of production orders weekly, in addition to any urgent or emergency orders or data related to litigation as requested by Legal.
• Supporting the coordination of affirmation meetings and document signings, signing of affidavits, in accordance with prescribed timelines, ensuring all required parties are present.

Who are you?

• A university degree or equivalent in business, legal, social science fields.
• 2+ years' experience in business or fraud operations.
• Paralegal certification would be considered an asset.
• Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity.
• Excellent verbal and written communication skills in English & French.
• The ability to maintain confidentiality and work with sensitive material.
• Experience in working with a wide variety of internal and external stakeholders including law enforcement agencies.
• An understanding of the production order process and the ability to maintain and improve the process steps.
• Excellent communication skills and ability to communicate efficiently and effectively with multiple stakeholders.
• Strong attention to detail with high standards and excellent organizational and information management skills.
• Sound critical thinking skills with strong self-discipline, can effectively and efficiently multi-task and work in a fast-paced environment.
• The confidence and presence to work independently and are a team player.
• An advanced competency in using Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) and Adobe.
• A commitment to excellence in providing quality, effective and value-added service to Members, Participants and other stakeholders with a focus on customer service.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You're surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.'s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.