Manager, Operations II

Role impact:

To provide management for the effective operation of a major Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors and suppliers so that the Centre is managed within budget and meets CF standards. This position requires a hands-on approach, including leading and mentoring a small operations team.

What you will deliver:

• Manage the activities of all team members to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
• Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes;
• Ensure that all preventative maintenance requirements for all mechanical/electrical system and equipment is evaluated/documented and performed;
• Support the management of the overall health and safety program by ensuring the safe and secure operation of the facility, delivering on environmental H&S compliance requirements and provide resources and guidance so that all processes, inspections and employee training are aligned with CF policies and applicable legislation;
• Make sure that all programs related to the overall operation of the Centre are implemented in a timely efficient and cost effective manner by reviewing areas such as, but not limited to: preventative maintenance, environmental management, roof maintenance and rehabilitation, Health & Safety, and Marketing;
• Develop annual operating budget for all categories of expense and recovery by conducting thorough studies of all previous years' budget, repairs and upgrades to help CF to stay leaders within the market;
• Monitor operational expenses on a monthly basis by reviewing actual performance against budgeted and conduct a monthly variance analysis to resolve for variances;
• Ensure property operations are well organized and competently staffed by administering VisionFM schedules for staff and contractors to meet customers needs effectively and efficiently;
• Facilitate and coordinate ongoing, open communications with tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately;
• Respond to after hour's emergency calls by going to the site and taking all actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained;
• Handle service Contract negotiations.

What your strengths are:

• A great leader with a positive demeanor and strong interpersonal skills
• Has the ability to actively lead and mentor a small operations team in a hands on capacity
• Strong verbal and written communication skills
• Excellent mechanical/electrical abilities
• Excellent analytical and decision making skills
• Able to work efficiently under pressure with proven skills in implementing and measuring department performance indicators
• Organized with the ability to handle multiple tasks and prioritize for completion
• Dedicated professional willing to respond to emergencies

What you need to succeed:

• B.Eng or equivalent
• SMA (BOMA) or Building Environmental Systems I
• CFM (Certified Facilities Manager) certification is an asset
• Enrolment in FMA or RPA or Shopping Centre Managers Course or equivalent
• Minimum 10 years experience in Physical Operations management with at least 7 years supervisory/management experience preferably in a mixed use environment
• Thorough knowledge of: general maintenance procedures, budgeting principles, electrical and practical theory, new technologies, HVAC, electrical/mechanical systems, management principles, budgeting principles
• Recent experience managing in a unionized environment including solid understanding of collective bargaining
• Excellent knowledge Building Automation Systems (Johnson Controls), and Preventative Maintenance software
• General Functional Knowledge of Environmental Hazards and Green (LEEDS) Initiatives

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you'll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We're ready to meet you there – are you?

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email