Customer Success Manager

Who We Are

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption. Today, our solutions are deployed in tens of thousands of locations —many of which are low-to-moderate income housing—helping to make clean mobility accessible for all.

With an expanding footprint across Canada and the U.S., we're scaling quickly and looking for mission-driven talent to help accelerate our growth.

Job Opportunity

At SWTCH, we're on a mission to make electric vehicle (EV) charging accessible, reliable, and intelligent for everyone. As a bilingual Customer Success Manager (CSM), you'll play a critical role in ensuring our customers, from real estate owners to utilities, municipalities, and enterprise partners, realize full value from SWTCH's EV charging and energy management platform.

You will be responsible for driving value realization, customer adoption, and account health throughout the customer journey. You will act as a trusted advisor, aligning customer goals with SWTCH's solutions while collaborating cross-functionally to deliver a seamless experience. This role is ideal for a proactive communicator who enjoys building relationships, solving problems, and helping customers navigate the transition to electric mobility.

• Relationship Management: Build and maintain strong, long-term relationships with a portfolio of customers across the real estate, multifamily, and commercial sectors.
• Onboarding & Implementation: Lead the onboarding process for new customers, ensuring smooth transitions from sales to active charging operations through milestone tracking and stakeholder alignment.
• Customer Advocacy: Act as the "voice of the customer" internally, collaborating with Product, Operations, and Support to resolve issues and influence the product roadmap.
• Value Realization: Conduct regular check-ins and business reviews to communicate impact, share usage insights, and ensure customers are meeting their sustainability and ROI goals.
• Retention & Growth: Manage contract renewals and identify opportunities for account expansion, such as adding new charging stations or upgrading software features.
• Health Monitoring: Track customer health metrics and adoption trends to proactively identify at-risk accounts and mitigate churn.
• Technical Liaison: Partner with our technical and support teams to help troubleshoot site-level issues and ensure customers understand how to use SWTCH's reporting and management tools.
• Process Improvement: Contribute to the development of customer success playbooks and resources to help scale our operations as we grow.

You Have

• 3+ years in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS, Cleantech, or Real Estate.
• Bilingual Fluency in English and French is strongly preferred.
• Strong Communication: Excellent verbal and written skills, with the ability to explain platform features to both non-technical owners and site managers.
• Problem-Solving Skills: A proactive mindset with the ability to navigate challenges and find creative solutions for customers.
• Data Literacy: Comfortable using data to tell a story; experience with Excel and CRM tools (e.g., Salesforce, HubSpot, or Zendesk) to track customer progress.
• Organizational Excellence: Ability to manage multiple accounts and projects simultaneously without losing sight of the details.
• Passion for Sustainability: A genuine interest in the EV industry and helping transition the world to a cleaner energy future.
• Education: Bachelor's degree in Business, Communications, or a related field (or equivalent experience).

Bonus Points

• Experience with connected hardware systems (EV chargers, IoT, telecom gear, BMS, gateways, etc).
• Familiarity with networking fundamentals (IP addressing, LTE/cellular connectivity, firewalls, etc).
• Understanding of OCPP, load management, or similar protocols (or willingness to learn quickly).

At SWTCH, we believe in powering the future together. You'll join a passionate, mission-driven team at the forefront of the clean energy transition, with opportunities to grow, innovate, and make a measurable impact on the future of urban mobility.

• Business Impact - As a core member of the executive team, you have the opportunity to take a lead role and make a significant impact on the culture and values of the company.
• Environmental Impact - We are a clean energy company with a mission to reduce carbon emissions globally to ensure a clean and sustainable future.
• Diversity - People develop their talents and skills in different ways. We value different paths and experiences. If you think you meet the qualifications we are seeking, take a chance and express your interest here.

SWTCH does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over Google Meet. SWTCH does not send out offers of employment without meeting candidates and does not offer employment via text. If you are contacted for any personal information via test and/or without having met a member of our hiring team in person, please disregard.

SWTCH Energy is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.