Senior Product Manager

Job Title:

Senior Product Manager - Technical

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Join the Operations & Technology Fraud Products team to help develop innovative capabilities for Mastercard's Decision Management Platform, the backbone for a range of solutions that detect fraud and authenticate identity. Our patented Java-based platform processes billions of transactions monthly in milliseconds, using a high-performance, multi-tiered, message-oriented architecture.

As a Senior Product Manager - Technical, you will manage medium to large-scale fraud-related technology initiatives of moderate to high complexity. You will be responsible for coordinating Agile delivery teams and ensuring alignment across engineering, product, and business stakeholders, delivering impactful software solutions with quality and speed.

• Do you want to help build platforms that detect and prevent payment fraud in real time?

• Have you worked on scalable systems or decision engines?

• Can you navigate both technical and business domains with ease?

Role

• Provide detailed technical analysis of product or application hardware and software to ensure that business and functional requirements can be met.

• Provide subject matter expertise for assigned projects.

• Perform analysis of system requirements, elaborate into user stories and acceptance criteria in an Agile methodology format.

• Facilitate scoping sessions and lead review sessions of technical requirements/stories.

• Hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems.

• Produce complete analysis documentation of system requirements.

• Identify gaps in requirements and dependencies between teams.

• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Defines and shares user stories with engineering teams

• Acts as the voice of the business customer and is accountable for the platform services

All About You
The ideal candidate would have the following PRIMARY skills:

• Proven experience in technical requirements gathering and documentation.

• High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment.

• High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.

• Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.

• Very high attention to detail.

• Prior experience with gathering technical requirements for Java backend systems and web UI's, with REST based web services; JSON, XML.

Some of the additional SECONDARY skills (would be a plus, not mandatory)

• Experience with high-performance, high-availability transaction processing systems and multi-tiered web applications

• Security experience

Responsibilities:

• Owns the working backwards document and vision for feature releases

• Identifies gaps and charters new platform capabilities as required

• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product

• Compares features for competitive review to inform prioritization within a platform product release

• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product

• Participates with the business in customer research to inform platform product feature needs

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Makes trade-off decisions on platform product features

• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

• Exhibits expertise within platform feature area and coordinates with interdependent teams

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set

• Has visibility into the design of the user experience

• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level

• Reviews product demo with the development team against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

• Stays aligned with GTM plans for the feature set

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them

• Independently identifies and researches anomalous performance; escalates findings to senior management

• Coordinates internal forums to collect and identify feature-level development opportunities

• Owns and manages product documentation; enables self-service support and/or works to reduce overhead

• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership

• Establishes a network within the organization; begins to build internal and external networks

#AITo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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