Senior Application Support Analyst

Job Description

WHAT IS THE OPPORTUNITY?

The WMT team is undertaking multiple complex enterprise-wide initiatives as part of RBC's ongoing plan to improve Wealth technology portfolio management across the organization. The Senior Application Support Analyst will collaborate with IT and Wealth Management business partners to ensure our technology solutions meet stakeholder needs. 

WHAT WILL YOU DO?

• Manage day to day production support issues
• Responsible for change management activities in test and production environments, including deployment of code, while adhering to source code management and release management policies
• Maintain health and safety of production systems and applications. Identify risks and risk mitigation opportunities. Improve existing application instrumentation and monitoring.
• Work with development teams and business partners to provide input on best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives in an agile environment.
• Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from start to finish
• Build knowledge in all aspects of the organization, the business, and information systems
• Provide coaching, expertise, and feedback to build the capability of the team
• Involved in occasional weekend and after-hours support

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Experience with troubleshooting application and database issues by leveraging tools such as Dynatrace/Aternity/OEM in a AIX/Linux environment
• Java Scripting experience
• Proficiency with Microsoft SQL Server, Microsoft C#, ASP.Net, SQL, PL/SQL programming, Strong knowledge Linux/Unix operating systems
• Experience with automation of routine database/infrastructure administration tasks
• Oracle database architecture, database performance monitoring and SQL tuning
• Proficiency with cloud hosted applications, Microsoft Azure, OCP, Proficiency with Windows Server operating systems and IIS
• DEVOPs and SRE experience (Jenkins, Ansible etc..), Strong ability to write/read/troubleshoot SQL queries

Nice-to-have: 

• Proficiency with Javascript, jQuery, AngularJS
• Strong analytical, problem solving, and decision making skills
• Strong understanding of ITIL service management processes and familiarity with tools such as ServiceNow

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Cloud Applications, Cloud Computing, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft Azure, Microsoft Server Administration, Microsoft Server Support, Oracle OCP, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, UNIX AIX

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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