Branch Technology Specialist

Job Description

What is the opportunity?

The RBC Dominion Securities Branch located in Toronto is looking for a Branch Technology Specialist to join their team

The Branch Technology Specialist (BTS) works closely with the branch management team and the branch advisor teams to support technology related needs. These support needs will likely include break/fix issues with technology or applications, installation or replacement of hardware or applications, coordination of training and support for application rollouts and more. As a key resource for the branch, the BTS should build relationships with the branch users, head office partners, branch management and the community of BTSs from across the country.

What will you do?

• Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary.
• System Access: Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations.
• Support branch users with set up of VPN/Citrix/BYOD Mobility.
• Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues.
• Identify any issues that are not technology related and engage the appropriate team.
• Liaise with back office to investigate application and technical support issues, provide timely updates to users, following up until resolved, escalate when necessary. Support branch users with contacting the Helpdesk for issues, open tickets, follow up and possible escalation.
• Reporting support, including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed.
• Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues.

What do you need to succeed?

Must-have

• Exceptional attention to detail and mature/positive attitude
• Professionalism and ability to manage highly confidential information
• Excellent people skills, ability to manage different personalities
• Exceptional written and verbal communication skills in English
• Ability to prioritize daily tasks, multi-task, and deal with a variety of personalities (internal & external)
• Ability to quickly shift priorities and deliver results
• A strong interest and understanding of IT

Nice-to-have

• Knowledge of RBC Dominion Securities' systems and procedures, an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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