Job ID #31689: Business Services Support Analyst

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31689: Business Services Support Analyst
• Union: CUPE Local 5167
• Job Description ID #: 7524
• Close date: Interested applicants please submit your application online at by 4:00 p.m. on January 28, 2026.
• Vacancy type: This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Summary Of Duties
Reporting to the Capital Rehabilitation and Technical Co-Ordinator. Provides administrative and financial support for the program. Responsibilities include monitoring, evaluating and reporting of various programs, performs duties associated with the programs and services provided by the Business Services Section to facilitate the efficient operations of the division.

GENERAL DUTIES

Collects and analyses data; prepares scheduled and special reports; maintains program records and statistical information using software-based spreadsheets and MMS systems.

Assists with the design and compilation of data into reports, databases, webpages, and other information and presentation tools.

Participates in continuous improvement initiatives through evaluating sectional policies, procedures, programs and operational standards and provides recommendations for improvement strategies where required.

Oversees accounts receivable work orders to ensure completeness and timely billing to third parties.

Prepares Request for Invoices to third parties.

Acts a liaison on accounts receivable issues between the division and finance.

In collaboration with subject matter experts in the divisional business units, research, compile, review, write, edit content for manuals for use by staff.

Prepare training and presentation materials and facilitates training sessions with Business Services on new and changing processes in conjunction with sensational service objectives.

Assists and supports multiple activities in ensuring divisional deadlines are adhered to and established procedures are followed.

Assists with monitoring, evaluation and reporting of sectional KPI's to support tactical and strategic program management.

Maintain accurate records including all files as required.

Liaise with all levels of management, Supervisor, Elected Officials, other departments, outside agencies and contractors by telephone, in person, email and fax on behalf of Traffic section.

Records, transcribes and maintains minutes of meetings as required.

Provide data entry support and coordination for the Operations Services Representatives and Business Services Clerks as required.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned which are directly related to the major responsibilities of the job.

Qualifications

• Proven experience and knowledge in business operations with a strong focus on technical support, and customer service normally acquired by obtaining a Two-Year College Diploma in Business Administration or Business/Financial Accounting or a relevant discipline with related experience or a combination of equivalent education and relevant work experience.
• Previous administrative experience in a customer service capacity, preferably with Transportation Operations & Maintenance knowledge or similar operations experience.
• Demonstrated knowledge of basic accounting and related financial reporting requirements typically acquired by the completion of College level courses and/or the equivalent education and related work experience.
• Excellent knowledge of computer applications in a Windows environment, working knowledge of Windows, Microsoft Word, Excel, Outlook, PeopleSoft and MMS (Hansen). Ability to input data accurately at an acceptable speed (intermediate) and the ability to create reports by bringing information together from various sources.
• Excellent people skills with an emphasis on customer service. Ability to display demonstrated tact and professionalism in dealing with elected officials, customers, supervisors and peers.
• Experience explaining and applying regulations, governing by-laws or policies to carry out assignments and apply them to specific situations.
• Effective verbal and written communication skills are essential.
• Ability to work effectively with others and to display and foster teamwork within the work unit.
• Must possess initiative and good judgement and be able to work independently.
• Preference will be given to applicants with progressive experience in a municipal office environment.
• Valid Ontario "G" license with access to a personal vehicle for travel to locations.

SALARY:

Grade I

HOURS:

35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.