Medical Receptionist

2 days ago

Toronto, Ontario, Canada Complete Balance Health Centre Full time

Company Description

Complete Balance Health Centre is dedicated to empowering the community with exceptional healthcare in a supportive and professional environment. With a focus on treating the root cause of illnesses naturally, the clinic emphasizes optimizing performance and maintaining overall wellness. Located in the heart of Etobicoke, the centre offers integrated therapeutic services including chiropractic care, physiotherapy, massage therapy, naturopathic medicine, acupuncture, foot care, and psychotherapy. We are passionate about serving our community and helping individuals achieve their health and wellness goals.

Role Description

This is a part-time, on-site role for a Medical Receptionist located in Toronto, ON. The Medical Receptionist will be responsible for managing appointment scheduling, greeting patients, handling phone communications, assisting with general receptionist duties, and maintaining medical office operations. This role requires professionalism, strong organizational skills, expert level attention to detail, and a friendly, patient-first approach when engaging with patients and team members. The ideal individual for this position is experienced, enthusiastic and dedicated individual who is able to work independently with a proven track record of providing excellent customer service.

Qualifications

  • Proficiency in Appointment Scheduling and managing calendars
  • Strong Phone Etiquette and communication/interpersonal skills
  • Basic knowledge of Medical Terminology, and medical office operations is required to direct inquires to their respective practitioner
  • Capability to perform Receptionist Duties, including greeting clients with professionalism and handling inquiries (ongoing legal, MVA, and WSIB cases, and patient referrals)
  • Expertise in attention to detail, time management skills, and ability to multitask effectively in a high traffic environment
  • Prior experience in a healthcare or medical office setting is an asset
  • Familiarity with electronic medical records (EMR) software, (ie. ClinicMaster) is an advantage

Responsibilities

  • Answer inbound telephone calls and email inquiries
  • Booking patients, rescheduling cancellations, and processing payments
  • Direct patient care concerns to appropriate practitioners or staff members
  • File, scan, and maintain patient records
  • Handle insurance billings and claims
  • Maintain a high-level of customer service and professional demeanour at all times
  • Navigating ClinicMaster, extended health portals and similar software during daily clinic operations
  • Use discretion when sharing confidential information on behalf of patients

Ability to commute/relocate

Etobicoke, ON M8V 1H9: reliably commute or plan to relocate before starting work (required)

Education

Bachelor's Degree (preferred)

Experience

Front desk: 1 year (preferred)

Administrative: 1 year (preferred)

Language

English (required)

Location (In person)

Etobicoke, ON M8V 1H9 (preferred)

Eligible candidates will be contacted directly. Please note that follow-up calls, emails, or in-person visits regarding applications will result in disqualification from consideration. To ensure quality patient care and timely handling of legal matters, clinic communication lines must remain available and not be saturated by employment-related inquiries.

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