Order Fulfillment Team Member

Big Country Pet Co. is not just any pet food company – we are proud that our flagship brand, Big Country Raw, that is Canada's leader in the frozen raw pet food category. We provide our consumers with healthier food options for dogs and cats, including complete frozen and gently cooked meals, supplements, and treats, as well as distribute third-party premium pet products. We are dedicated to enriching the lives of Canadian pets and the people who love them through high-quality and innovative products. With a profound passion for pets, we continually strive to set new benchmarks for pet nutrition, safety and well-being.

In 2024, the Globe and Mail and Canadian Business Magazine once again recognized Big Country Pet Co. (listed as Big Country Raw) as one of Canada's Fastest-Growing Companies.

Overall Accountability

The Order Fulfillment Team Member is responsible for the timely and accurate receipt, unloading, storing, order picking, loading and shipment of all products within the temperature-controlled (-10°C) warehouse. Their primary goal is to work as efficiently and effectively as possible, which is often achieved through routine work and repetitive tasks. Here, the ideal candidate will be successful by utilizing their strong organizational skills and attention to detail.

While the day to day work can be routine, it's often counter-balanced with orders and situations that require all team members to be flexible and agile in finding solutions. We're looking for someone who can shift easily from their typical work tasks to creative problem solving. If you are someone who enjoys working with others to achieve a common goal, this may be the role for you

Key Responsibilities

• Pick, assemble and load orders for shipment
• Ensure all orders are picked accurately, ensuring excellent customer service.
• Perform general physical activities to load, unload, sort and move products around the warehouse and report product shortages to the Warehouse Manager.
• Communicate with Warehouse Manager and Drivers regarding daily orders and deliveries.
• Ensure all shipments are stacked, wrapped, and labeled according to BCR standards and customer requirements.
• Ensure quality control measures have been adhered to prior to shipment (safe for transport, no ripped boxes, etc.)
• Perform work in varying temperature environments.
• Keep work area clean and organized.
• Support a safe and healthy work environment by following all Health and Safety protocols/procedures, reporting any concerns to the Warehouse Manager, and otherwise adhering to the company's Health and Safety program.
• Perform any other duties as assigned by the Warehouse Manager.

Qualifications & Experience

• Minimum 2 years' experience General Warehouse / order picking / packing.
• Ability to lift from 30 to 50 lbs.
• Valid Class 5 licence with an a clean driver's abstract
• Able to work in a warehouse environment including a commercial size freezer.

We offer opportunities for further advancement for motivated individuals that are looking for a long-term work experience with a great company.

Big Country Raw is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications and employment.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest however only those applicants selected for an interview will be contacted.

Big Country Raw is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications and employment.