Security Guard

1 week ago

Chilliwack, Canada Coast Hotels Full time

Your company, your values, your career Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.The Security Guard contributes to the overall success of the hotel by providing exceptional customer service and specialized security services during the evening/night shift, while maintaining a safe environment for guests, ambassadors, and the property.Key Responsibilities:Perform routine and straightforward duties, including patrolling the property, parkade, guest floors, back offices, and banquet rooms.Handle moderately complex situations requiring problem-solving and conflict resolution skills.Ensure the safety and security of the property, ambassadors, and guests while performing all tasks.Secure designated areas of the hotel and complete nightly security checklists.Stay informed about local events, security concerns (e.g., thefts), or other situations that may impact guest services, and communicate appropriately.Provide guidance and support during emergencies, contacting external authorities when necessary.Respond to noise complaints, potential trespassing, and other security-related incidents.Assist guests with requests for additional amenities, including room service requests, while maintaining a professional and welcoming demeanor.Act as an ambassador for Coast Hotels by greeting guests and handling basic inquiries.Follow established procedures, policies, and company practices while completing tasks.Prioritize tasks effectively, operating within established authority boundaries.Maintain health and safety standards in compliance with all applicable BC regulations.Report incidents promptly to designated managers.Perform other duties as required.Qualifications / Skills / Experience:Secondary school diploma or Hospitality experience.Security training recognized in British Columbia (BST- Basic Security Training License required).12 months of related experience preferred.Basic proficiency in Microsoft Office Suite.Ability to work flexible hours, including overnight shifts.Demonstrated alignment with Coast Hotels' Core Values.Experience with conflict resolution preferred.Strong communication, interpersonal, and customer service skills.Ability to multitask, take initiative, and work independently.Bondable and professional in attitude and appearance.Clear understanding of relevant hotel operating policies and procedures.WHMIS training and knowledge of health and safety regulations.Occupational First Aid- Level 1 RequiredCoast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more Coast Hotels is an Equal Opportunity Employer Coast Hotels would like to thank all interested applicants Only those selected for an interview will be contacted   NO PLACE LIKE COAST

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