Admin Systems Support, Temporary Full-time

6 days ago

Brockville, Ontario, Canada Lanark Leeds and Grenville Addictions and Mental Health Full time

The position is responsible for administration, maintenance and reporting requirements associated with clients accessing services and includes data management, maintaining clinical records, creating manual reports and providing clinical support services as needed and in a confidential manner. This position is entrusted to access and maintain confidential client records. All tasks will be carried out according to the policies and procedures of this agency.

Responsibilities and Duties:

  • Access agency client files and complete a sign in/out sheet as per current procedures.
  • Follow established procedures to open, process and discharge clients.
  • Maintain accurate program history and record client contact to track client communication for statistical purposes.
  • Copying, faxing, printing, scanning documents and filing hard or soft copies with client charts and shredding as per current policy and procedure.
  • Notify management of suspected privacy breaches.
  • Prepare reports.
  • Process incoming correspondence and follow up based on instruction.
  • Other duties as assigned.
  • Alert manager regarding clients with long waitlists and/or concerns about delayed client access to service
  • Liaise with a variety of external service providers such as Hospital(s) Clinical Records department.
  • Recognize and identify possible data entry demographic errors and omissions and communicate same to appropriate staff for clarification and/or correction.
  • Attend staff meetings to inform staff of appropriate administrative procedures related to client files.
  • Provide support in other areas of admin department when required

Education, Training and Experience:

  • Diploma in Office Management or Administration required.
  • Medical terminology would be an asset.
  • Experience working in mental health services setting preferred.
  • Clear understanding about client confidentiality and PHIPA legislation required.
  • Advanced knowledge of office procedures, computer applications including MS Word, Outlook, Excel, PowerPoint, Adobe and Acrobat.
  • Keyboarding skills of 50 wpm or higher.
  • Experience working with a multiple line telephone and voicemail system.

Skills and Abilities:

  • Ability to handle multiple interruptions/demands while self-monitoring and tracking deadlines and deliverables.
  • Ability to communicate effectively with peers, management and clients in verbal and written format.
  • Ability to learn new software quickly.
  • Ability to respect and maintain privacy and dignity of clients; ensure client confidentiality at all times.
  • Ability to work independently and interdependently.
  • Work with a high degree of accuracy.
  • Employ excellent verbal and written communication skills.
  • Satisfactory Vulnerable Sector police records check required.
  • Ability to work within the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), the Mental Health Act, Occupational Health & Safety Act, Ministry of Health and Long-Term Care guidelines, Best Practices, and LLGAMH standards.

Job Types: Full-time, Fixed term contract

Contract length: 3 months

Pay: $28.89-$30.66 per hour

Benefits:

  • Company pension
  • Employee assistance program

Work Location: In person

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