Philanthropy Operations Assistant

About the Organization

At Ronald McDonald House British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children's hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children's hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children's Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position

The Philanthropy Operations Assistant plays a critical role in ensuring the success of our fundraising programs. This position supports the philanthropy team by managing the operational and administrative details of key initiatives like Adopt-a-Room and the National Partnerships Program, while also coordinating and delivering all general stewardship activities that keep donors informed and appreciated. Highly organized and adaptable, you'll be the go-to resource for keeping processes on track and jumping in to assist other areas when needed, offering a great starting point to a fundraising career. If you thrive on organization and want your work to directly contribute to meaningful outcomes for families, this is an opportunity to make a real impact.

Key Responsibilities:

Donation Administration

• Manage the tax receipt delivery process following production, and through delivery.
• Organize and mail specific donor acknowledgement materials such as tribute cards, Monthly Donor welcome packages, holiday cards, and annual reports.

Philanthropy Program Support

• Drive philanthropy growth by maintaining an up to date and organized fundraising resource HUB.
• Manage the acknowledgement and stewardship processes for new and annual giving donors, ensuring timely and personalized acknowledgment of donations, including phone calls.
• Execute bi-annual Thank-a-Thon activities.
• Support the administration of annual programs such as Adopt a Room, National Partners, and McDonald's partnerships, by accurately tracking processes and helping to prepare donor documentation.
• Contribute to a successful annual McHappy Day by supporting program administration and Development team communication.
• Maintain up to date procedures and systems to support a high level of donor engagement.
• Support donor engagement events and other activities, both onsite and offsite.
• Grow donor engagement by collaboratively planning and delivering donor surveys.
• Ensure all donor activities and communications are reflected accurately in the database.

Growth Opportunities

• Conduct House tours to interested individuals and groups.
• Relationship building opportunities with our monthly House Warmers donors.
• Revenue tracking activities such as pulling donor lists and completing reporting templates.

• Alignment with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House with a polished, positive and professional demeanor and attitude at all times.
• A commitment to working cooperatively in a team environment with staff, volunteers, families, donors, and the public.
• Excellent communication skills (oral and written), dealing with a range of stakeholders.
• A natural multitasker, comfortable prioritizing and managing multiple projects and tasks simultaneously to meet competing deadlines.
• Strong administrative and organizational skills.
• Demonstrated attention to detail.
• High comfort level with technology, including Microsoft Office products.
• A self-starter's attitude, you are excited to investigate what you don't know.
• Proactive, can-do attitude and willingness to jump in to help with other duties as required to support the team.
• Ability to work a flexible schedule including the occasional evenings and weekend, and occasional travel within the province.

• 2 years' fund development experience, ideally within an Annual Giving portfolio.
• University degree, diploma, or relevant work experience in a related field.
• Experience in nonprofit organizations an asset.
• A commitment to established professional AFP standards.

What We Offer

• The opportunity to make a meaningful
  difference for families from across BC and the Yukon.
• Competitive salary and benefits package,
  including extended health coverage, RRSP matching, generous PTO including
  vacation, personal days, wellness days, summer Fridays and your birthday off.
• A flexible work environment, including a
  hybrid remote structure.
• A collaborative and supportive team culture committed to impact and innovation.

Disclaimer

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this classification. They
are not to be construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from time to time,
as needed.

Please note: all successful candidates will be required to undergo a
vulnerable sector criminal record check.