Infrastructure Operations Manager

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance
The Infrastructure Operations management position is part of the AMER Infrastructure office team. This position will be responsible for providing instrumental direction in creating and maintaining value for the infrastructure team through better control design, service management, capacity planning, and the introduction of new ideas resulting in enhanced controls and processes of IT, reporting risk related services & co-ordination of projects within infrastructure scope. It combines principles, practices, and methods from ITIL and Change Management and continual improvement of those services.

The Infrastructure Operations manager works with technical and process leads, service management, compliance and infernal and external audit teams. Identify and coordinate delivery of Continual Service Improvement Service Delivery Lifecycle and looks for opportunities to improve the performance and compliance of services to deliver enhanced value to Infrastructure team and the businesses it supports.

In detail

• Collaborate with the Infrastructure teams in reporting operational metrics and Key Performance Indicators related to risk & operational topics including but not limited to change, incident and problem management.
• Lead governance around inventory management & data quality of the inventory for all infrastructure asset classes.
• Establish a robust capacity management program with contribution from various infrastructure teams.
• Presents Infrastructure changes in global and local change management meetings and ensures teams adhere to best practices including change quality and best practices
• Facilitate collaboration between infrastructure teams for any transversal infrastructure projects or efforts.
• Create reports and analyze performance trends to identify potential risk rating improvement areas.
• Ensure that risks and issues related to services are recorded, tracked, assessed and escalated as necessary.
• Working with Audit, Compliance, Service Owners to address and ensure closure of all risk related items including but not limited to ITSIMs, Permanent Control Actions (PCAs), Risk Acceptances (RAs), and Self-Identified Action Plans (SIAPs)
• Communicating the vision of Continuous Service Improvement across the organization
• Presenting improvement recommendations to senior management
• Monitor practices and processes to guide the implementation of compliance and improvement strategies improvement
• Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks
• Ability to interact with Senior Executive Level Management

The Strengths And Skills That Will Help You Succeed

• Bachelor Degree
• 7+ years' experience in Infrastructure support or service Management is required.
• Strong knowledge of infrastructure technologies (OS, Virtualization, DB, network etc.) is a plus.
• Demonstrated Expertise of Technical Background with proven process improvement track record.
• Demonstrated expertise in understanding Operational Risk including incident management & change management.
• Demonstrated expertise in people management experience, ideally across geographies and time zones.
• Understanding of a Capital markets & global banking organization and its Information Technology group is desirable.
• Knowledge of Agile or other Project Management methodologies.
• Analysis of business processes
• Strong written and verbal communication skills including interaction with Senior Management
• Solid problem solving and analytical skills; must be resourceful, creative, innovative, results driven and adaptable
• Strong knowledge of ITIL Practices
• Extensive knowledge of Production frameworks
• Significant experience of Production Support
• Extensive knowledge of IT Risks and NIST framework
• Demonstrated Expertise in dealing with Internal Audits, First Line and Second Line of Defenses and external Auditors.

Required Technical skills:

• Experience with Power BI is a big plus.
• Technical expertise to have a high-level understanding of server, DB & network components.
• Scripting ability is a plus.
• Technical writing, Analytical Skill, Data Mining, Coding Literacy.
• Understanding of Software Development & Database Design, Server, Data Analysis.
• ITIL v3 or v4 certification preferred.
• Experience of other MS Office products including Word, Excel, Access, PowerPoint, Outlook, Visio, Project & others.
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of French and English is required.

What's In It For You
In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What You Need To Know

• We will review candidates as they apply, so don't wait to submit your application;
• BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.
• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;
• If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About Us
BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas' mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal's Top Employers 2025
• Canada's Best Diversity Employers 2025
• Women in Governance – Parity certified – Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able
• Autisme sans Limites
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***