Current jobs related to Manager, Customer Segments - Toronto, Ontario - BMO
-
Manager, Customer Segments
3 days ago
Toronto, Ontario, Canada Bank of Montreal Full time $69,000 - $129,000Application Deadline:12/30/2025Address:33 Dundas Street West Job Family Group:Customer SolutionsAs part of BMO's North American Retail Payments, the Partnerships team manages several existing partnerships and has the mandate to develop and grow new partnerships that are aligned with our strategic vision to provide value add benefits to our BMO credit...
-
Senior Manager
3 days ago
Toronto, Ontario, Canada TD Full timeLieu De TravailToronto, Ontario, CanadaHoraire37.5Secteur D'activitéGestion des risquesDétails De La Rémunération$108,800 - $163,200 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience...
-
Toronto, Ontario, Canada TD Full timeLieu De TravailToronto, Ontario, CanadaHoraire37.5Secteur D'activitéServices bancaires personnels et commerciauxDétails De La Rémunération$115,600 - $163,200 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques...
-
Customer Success Manager
3 days ago
Toronto, Ontario, Canada Passion Full timeEmpower creators. Champion their success. Scale impact. We're - and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making...
-
Customer Success Manager
3 days ago
Toronto, Ontario, Canada Bizzabo Full time(Francais)Le(la) Responsable de la réussite client (Customer Success Manager) sera chargé(e) de bâtir et d'entretenir des relations durables avec les clients de Bizzabo, en accompagnant une grande variété de cas d'utilisation au sein de son portefeuille. À ce titre, vous travaillerez en étroite collaboration avec des interlocuteurs variés issus de...
-
Manager, Customer Advocacy
2 weeks ago
Toronto, Ontario, Canada Ataccama Full timeThe biggest hurdle to AI success is not technology or ambition, but data you can trust. Most organizations struggle to power AI initiatives with messy, siloed data that is growing at an unprecedented rate and manual effort that can't possibly manage it. Facing board mandates for AI-driven transformation, C-suite leaders cite data issues as their biggest...
-
Manager, Customer Advocacy
1 week ago
Toronto, Ontario, Canada Ataccama Full timeThe biggest hurdle to AI success is not technology or ambition, but data you can trust. Most organizations struggle to power AI initiatives with messy, siloed data that is growing at an unprecedented rate and manual effort that can't possibly manage it. Facing board mandates for AI-driven transformation, C-suite leaders cite data issues as their biggest...
-
Director, Customer Onboarding
2 weeks ago
Toronto, Ontario, Canada Relay Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we're changing that. Relay is the all-in-one, collaborative money management platform. We're building for employer SMBs and their finance function, internal and external, and are focused on...
-
Director, Customer Supply Chain
3 days ago
Toronto, Ontario, Canada Celestica Full timeReq ID: Remote Position: HybridRegion: Americas Country: Canada State/Province: Ontario City: Toronto General Overview Functional Area: Supply Chain Management (SCM)Career Stream: Supply Chain Management (SCM)Role: Director 1 (DR1)Job Title: Director, Strategic Supply Chain Management 1Job Code: DR1-SCM-SSCMJob Level: Level 12 ...
-
Toronto, Ontario, Canada Webster Bank Full time US$120,000 - US$160,000If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our...
Manager, Customer Segments
15 hours ago
This is a 12 month contract/secondment opportunity.
Reporting to the Senior Manager, Customer Segments, the Manager is responsible for leading the development and execution of various initiatives that result on the accelerated growth of New to Canada segment.
The Customer Segments team is responsible for defining, developing, and executing on cross functional customer centric strategies that drive personal banking acquisitions and to enhance retention.
You will be required to analyze market, competitor, and customer information to develop compelling value proposition to attract newcomers to Canada and to nurture deeper customer relationships early on in their journey with the bank. You will also be responsible for end-to-end execution – partnering with sales teams to ensure a flawless go to market approach. At the same time, you will be required to work cross-functionally, on a regular basis, with product, marketing, process & digitization, risk, sales and analytics to bring the segment's value proposition to life.
Typical day might include the following:
- Develop compelling value propositions for the segment, keeping customer needs, competitive landscape, and profitability in mind
- Evaluate and report on competitor group banking programs on an on-going basis to understand positioning, pricing, strengths, and weaknesses.
- Identify, develop and execute on compelling partnerships to help grow the New to Canada segment portfolio and support customers with relevant value adds
- Partner with Marketing, Customer analytics, Customer Care and Sales teams to analyze business and marketing data to identify key drivers, product offers, mechanics, and associated dependencies for driving conversion, product adoption, retention, and cross-sell
- Identify best-in-class customer communication and cross-sell practices to inform the bank and develop a robust segment strategy
- Effectively translate analytics into meaningful customer insights and actionable recommendations
- Performance monitoring including Forecast results from various tactics and advocate for resource prioritization
- Collaborate with marketing partners to develop content for communication and creative teams to drive the development of communication templates marketing assets to nurture client relationships
- Drive continued innovation in evolving the segment program
- Articulate program strategy and communicate results to key stakeholders
**Knowledge, Skills &
Qualifications:
You have:**
- 5-7 years relevant Strategy, Consulting and/or Product Management roles in banking or Customer focused industries
- Experience in banking industry an asset
- Experience in developing and executing customer strategies and value propositions, particularly those that require co-ordination and project management across the organization with multiple key stakeholders
- Experience with customer segmentation, customer intelligence and market research
- Strong quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
- Ability to impact, influence and lead diverse and cross functional groups; experienced change agent
- Master's Degree (MBA preferred)
You might also have:
- Excellent relationship development and management skills
- Ability to prioritize and manage multiple assignments simultaneously
- Team oriented, flexible, collaborative
- Results oriented, driven and self-motivated with a commitment to excellence
- Advanced PowerPoint and Excel skills
Salary:
$69, $129,000.00
Pay Type:
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.
To find out more visit us at
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
