People Operations and Reporting Specialist

Description

Job Role: People Operations and Reporting Specialist Location: Toronto - Hybrid (3 days/week in office) Who we are We redesigned coaching for the digital age.   Ezra delivers the highest quality professional coaching to employees using industry leading app-based technology. Our world class technology enables quality coaching sessions, a seamless user journey and regular reporting like never before.   With 50+ years' experience delivering world class coaching in 66 countries we're best placed to drive the coaching revolution. In just over a year, we have grown to become the fastest growing virtual coaching solution globally, supporting many of the world's leading companies with high impact, 1:1 personalized coaching.   At Ezra we use innovative technology to achieve the greatest user experience, but the heart of the service is the quality and diversity of our global coaching pool.    Now, everyone can be better with a coach.   About the role The People Operations & Reporting Specialist plays a key role in delivering a consistent, compliant, and people centric employee experience across North America. This role partners closely with employees, managers, people team members, and cross functional stakeholders to manage core people processes and provide accurate, actionable people insights.  

People Operations 

• Own and manage key employee lifecycle processes including onboarding, offboarding, leave management, document management, and benefits administration using HR systems (e.g., HiBob, SuccessFactors, or similar platforms) to support a seamless employee experience.
• Maintain accurate and up‑to‑date employee records, including role changes, compensation updates, and performance review data.
• Partner with Payroll and HR Shared Services teams to ensure timely and accurate processing of employee changes that impact compensation, benefits, or employment status.
• Support compensation benchmarking activities by partnering with Talent Acquisition, managers, and leaders to understand role requirements and provide relevant data.
• Act as a trusted partner to employees by answering questions and providing guidance on leave management, work authorization processes, and other employee lifecycle topics, escalating as needed.
• Identify, recommend, and implement process improvements that enhance efficiency, accuracy, and employee experience.
• Manage and maintain people‑related knowledge resources and content management systems (e.g., Unily) to ensure information is accessible, current, and easy to understand.
• Collaborate with cross‑functional teams on projects that impact the employee experience.
• Stay informed about North America employment compliance requirements and incorporate them into People Operations processes in partnership with internal and external experts.

Reporting & Data

• Build and maintain recurring and ad‑hoc reports to provide stakeholders with timely insights related to employees, recruitment, payroll, and people surveys.
• Ensure sensitive employee data is managed securely, accurately, and in compliance with applicable data privacy and employment laws.
• Conduct periodic audits of HR systems to validate data quality and completeness.
• Use HR tools and platforms (e.g., HiBob, benchmarking tools, etc.) to analyze trends and provide foundational insights that support decision‑making related to employee experience and business strategy.

  About You: You have

• 3-5 years of experience in people operations or similar role.
• Experience in onboarding, offboarding, leave management with understanding of laws in North America.
• Strong attention to detail and intermediate excel skills (formulae, lookups, pivots)
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Experience in HR systems (HiBob or similar platforms)

You are

• Curiosity-driven and eager to learn.
• Comfortable navigating ambiguity in a fast-growing environment.
• Thoughtful, collaborative, and solutions-oriented in how you approach challenges.
• Committed to creating a positive, inclusive employee experience and improving how work gets done.
  

    What we offer We want all candidates to know they are valued. We push positivity. We are an environment of innovation, collaboration, and growth. Drive impact with your ideas by being a part of the greater discussion in a safe, supported place.  Be accountable, ambitious, owning your work and goals. When everyone takes responsibility for their success, we all succeed. Finally, keep it simple Enjoy the ride and the perks with your own world class coach, weekly well-being hour and learning and development fund.   We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

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