General Manager

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POSITION: General Manager DEPARTMENT:  Hospitality REPORTS TO:  VP of OperationsFLSA STATUS: Full Time Management - Non Union

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen

THE ROLE   

The General Manager serves as the senior on-site leader responsible for overseeing the Stadium Operations. Reporting to the on-site Vice President of Operations who serves as the primary liaison with the client. The General Manager operates with a high degree of autonomy, making day-to-day operational decisions to drive performance and ensure service excellence. This role provides strategic and operational leadership to the component management team, ensures alignment with client objectives, meets financial and operational targets, and delivers the highest level of guest experience

ESSENTIAL FUNCTIONS

The General Manager is responsible for executing Legends Hospitality operational strategy at Rogers Centre while ensuring alignment with client expectations. While the VPO maintains the primary relationship with the client, the General Manager supports this by driving operational excellence and maintaining open, responsive communication through the VPO. Key responsibilities include:

• Supporting strong client relationships by consistently delivering high-quality service and customer satisfaction. Identifying client needs, monitoring operational progress, and promoting new Legends Hospitality programs in collaboration with the VPO.
• Conducting internal audits and leading process improvements to enhance financial performance and operational efficiency.
• Ensuring compliance with Legends Hospitality standards, government regulations, and accrediting agency requirements regarding food safety, sanitation, and documentation.
• Overseeing procurement, receiving, storage, and preparation of food and related products. Ensuring appropriate inventory control, equipment maintenance, and hygiene practices.
• Evaluating food quality based on taste, temperature, presentation, and portioning. Investigating and resolving customer complaints promptly and effectively.
• Implementing safeguards to protect company and client assets. Monitoring risk and proactively seeking guidance on legal, financial, or security concerns when necessary.
• Monitoring financial performance and working to meet or exceed both internal and client expectations. Identifying and explaining variances, while implementing strategies to improve productivity and profitability.
• Gathering and analyzing customer feedback through surveys and other tools to guide service enhancements.
• Participating in client and leadership meetings as required, ensuring transparency and accountability through consistent updates to the VPO.
• Reviewing and negotiating vendor and business contracts, escalating key decisions to VPO as needed.
• Managing labor relations in compliance with applicable labor agreements, proactively addressing issues and participating in negotiations where appropriate
• Promoting positive community and civic engagement, serving as a local ambassador for Legends Hospitality.
• Ensuring operational adherence to Legends Hospitality policies and all applicable laws and regulatory requirements
• Promoting good employee relations, manager development and succession planning.    
• Ensuring consistent training of all Legends staff.
• Ensuring smooth, efficient, and professional office operation.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree level education required in an area of Food Service, Hospitality, Facilities, or Business Management.
• A minimum of five years' experience in a contracted food and/or professional service environment, preferably in a convention center, stadium, hotel, or restaurant.
• A minimum of five years previous experience in creating and managing a department budget; creating and managing product sales, and implementing operational programs and initiatives
• A minimum of three years previous experience in leading managers
• A minimum of two years of previous experience in financial controls and analysis.
• Working knowledge of inventory control systems, i.e., Yellowdog, and managing costs 
• Demonstrated understanding and working knowledge of culinary arts and running a culinary operation.
• A minimum of one year of labor relations and negotiations experience
• Certification or licensure in food handling, food safety, and alcohol service desired; required within 90 days of employment
• HACCP
• Human Resource Training

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and RSP plan.

WORKING CONDITIONS

Location: On Site at The Rogers Centre 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform their best. Questions regarding accessibility throughout the recruitment process can be directed to [email protected].

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