Business Systems Analyst

The future you want is within reach. Let's build it together.

At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don't just build projects --  we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.

We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.

Why Choose PCL?

Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:

• Employee ownership opportunities that build long-term value
• Annual discretionary performance bonuses
• RRSP, TFSA, Pension Contribution Options
• Flexible medical, dental and vision benefits
• Prescription drug coverage and virtual care services
• Life, AD&D and disability insurance
• Paid parental leave and family care support
• Health and lifestyle spending account options
• Mental health and wellness support, including Employee Assistance Programs
• Career growth pathways, leadership development and mentorship programs
• Access to world-class training through PCL's College of Construction and professional development courses
• Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

Here's how a Business Systems Analyst for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:

• Provide overall support for Salesforce, an enterprise customer relationship management (CRM) system and related business development systems
• Support end users, troubleshoot issues, and streamline service delivery.
• Elicit, review, analyze, and validate system and user requirements.
• Analyze business problems to identify solutions and make recommendations/create business cases for improvement.
• Develop user acceptance test plans, data, and conditions. Coordinate, document, and execute user acceptance testing, including tracking of issues and reporting on statuses.
• Create and update training materials and other documents.
• Conduct end user training – classroom and web-based.
• Promote adherence to processes and system best practices to maximize adoption and buy-in. Gather and analyze system-adoption data and metrics.
• Identify opportunities for improved utilization of existing business applications and processes and integrate business process improvements with system improvements to create wholistic and cost optimized processes.
• Develop and maintain strong, customer-focused relationships with all stakeholders.

• Experience with Salesforce Sales Cloud or comparative CRM.
• Postsecondary degree or diploma in information management, information technology, business administration, computing science, or related discipline preferred.
• 3 years of progressive experience in a related field.
• Certification from Business Analyst Body of Knowledge (BABOK) or International Institute of Business Analysis (IIBA), or equivalent preferred.
• Strong ability to work effectively and collaboratively with employees at all levels and areas of the organization.
• Demonstrated ability to understand and interpret stakeholder needs and make recommendations that support the project/solution and company-wide objectives.
• Results-oriented and able to drive deadlines.
• Experience with change management methodologies.
• Ability to develop and maintain effective stakeholder relationships.

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Constructors Inc.

Primary Location: Edmonton, Alberta (Corporate)

Job Title: Business Systems Analyst

Requisition ID: 11165