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Customer Service Representative

2 days ago

Brampton Ontario LT V Canada Dr HVAC Full time

We're looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities and Duties

  • Convert outbound calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Qualifications and Skills * Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about Dr. HVAC and loves the brand.
  • Bachelor degree or equivalent is a plus.
  • Engaging personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.

Job Type: Full-time

Salary: From $23.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Work Location: In person