Technical Oversight Manager

About Us
JOB DESCRIPTION
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit .

OUR CULTURE
At BGIS, our culture is built on three foundational pillars:

• Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
• High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
• Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

Project oversight roles are key to our Success. These roles are laser focussed on the performance of those delivering the projects and, on the interest, and needs of the site tenants. The role requires a deep and detailed understanding of the various sections of the account Master Service Agreement, Statement of Work and Schedules. For success, the role must develop constructive relationships with the client. Finally, the role will need to understand the operational requirements and communications needs of all service delivery team members, in particular Facility Management and Project Management.

Summary
The
Technical Oversight Manager
is responsible for

• Coordination of Technical Services involvement and actively participating in the Technical Review activities relating to the Asset Renewal Management (ARM) and Asset Renewal and Client Works (ARCW) processes related to project prioritization, planning, execution, and commissioning.
• Providing review and comment on technical studies, scopes of work, drawings and design documents to ensure that they meet the stated project requirements and conform to the IO Design Standards.
• Participation in and review of substantial completion documentation including actively performing
• Program and / or Project Management of various Technical Services initiatives, pilots or studies including technical input and the coordination of completion of deliverables, project / program reporting and presentation of deliverables to IO clients and other interested parties.
• Support of development of business cases for improvement of the IO portfolio including the integration of the Smart Building platform to further the portfolio objectives.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to contract governance and communications.

Our Commitment to ESG, the Communities We Serve and our Earth
Environment, Energy, Diversity and Sustainability
This role will have the opportunity to work in Collaboration with various teams to learn about the ESG programs and initiatives that can support you in serving the client. We encourage participation in the many community events and the application / execution of key programs in client accounts as applicable.

Opportunities for Development:
At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offer Team Members the opportunity to explore various roles including: On Account Governance and Operational Leadership – Facility Management Office Roles to support Accounts – Project Management roles to lead and execute projects - Governance and Reporting roles.

Key Duties & Responsibilities
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Safety Ownership and Regulatory Compliance:
Comply
with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by
BGIS Health Safety and Environment Teams and enforced by law
.

Leadership and Recognition

• Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
• Employee Satisfaction Scores and employee recognition (development and implementation of action plans to improve ESAT scores).
• Day to day support and team oversight/management.

Program Oversight – General

• Provide expertise and leadership to Facilities Management, Asset Management and Project Delivery Teams to incorporate the American Society of Heating, Refrigeration & Air Conditioning Engineers (ASHRAE) guidelines in operations and project design.
• Keep up to date on building systems best practices and trends to promote operational effectiveness, ensure compliance with all Applicable Laws, IO Owner's Project Requirements (OPR) guidelines, and Province Client design standards and support IO in the continuous improvement the OPR on an annual basis.
• The Service Provider Technical Services team is responsible for developing operating, best practices, inspection checklists, and performance metrics and report content to achieve maximum systems lifecycle and cost efficiencies. This will include but not limited to quarterly building system site inspections to verify completion of operational and preventative maintenance routines.
• Collaborates with Planning and Programs Team Members including Energy, Sustainability & Climate Resilience, Asset Renewal Management and Smart Buildings teams to align on priorities and coordinate to deliver services.
• Sets and monitors specific objectives of the Technical Services team. Acts as a role model, coach and mentor to project staff on technical matters.
• Effectively executes and/or manages feasibility analysis & development of technical programs.
• Prepares and works with the client to develop business cases for projects yet to be approved.
• Analyzes resourcing, project status, overall financial status and key performance indicators for client reporting & continuous improvement of delivery.
• Ensures proper and timely project and administrative-related reporting and systems inputs.
• Actively seeks additional services work to be performed by BGIS to mutually benefit the client and BGIS.
• Provides reporting required to support BGIS and Client needs with respect to technical program execution.
• Performs other duties, as assigned.
• Possesses a mindset that treats safety as paramount.
• Contributes to the development and delivery of annual capital plans, including setting milestone schedule and drives decision making for successful implementation.

Asset Renewal Management (Pre-planning) Technical Oversight

• Act as the lead building systems expert during IO's 3-year tactical Asset Renewal Management cycle and collaborate with the facilities and asset management team, Project Delivery Teams, and IO's Asset. Renewal Management team to identify a prioritized project list for project justification development.
• Review and provide input into project justifications related to HVAC, BAS, utility, mechanical and electrical systems and components including a fulsome review of the intended scope of work for completeness, considers specific building conditions/requirements, equipment specifications, measurement and verification requirements, project timelines and IO's Owner Project Requirements for cost estimate validation, justification for the investment, value for money options analysis, and analysis of the project's estimated savings/benefits.
• Review all planned projects at the Property level and assign each project with a complexity level for IO Approval in accordance with IO's project assignment methodology and review the planned project list for implementation timing and ensure that project schedules will not hinder project delivery nor cause disruptions to building operations.

Project Delivery Technical Support
Where Asset Renewal and Client Works have been initiated and Approved, Technical Projects Specialist will:

• Communicate all technical information of the Asset Renewal and Client Works and building to the Asset Renewal and Client Works team during the development phase of the Project Charter, which will include the project justification form and attachments.
• Participate in the project design stages and provide reviews and support to the project manager and designer to ensure the project achieves the outcomes identified in the original project justification, and intended scope of work, provides value for money, and achieves the most reasonable utility consumption. This includes the selection of green products.
• Participate in construction meetings as required and provide advice and feedback regarding change orders to ensure the project continues to meet the intended scope of work and monetary value.
• Support commissioning activities.
• Review studies related to HVAC, BAS, utility, mechanical and electrical systems conducted by 3rd party consultants and ensure that all studies are detailed, intrusive, meeting IO requirements and not only rely on visual inspections.

Knowledge & Skills Required

• 8 or more years' experience in engineering design, project management or construction of real estate projects.
• University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses).
• Excellent written and oral communication skills.
• Excellent knowledge of industry building standards and requirements.
• Knowledge of critical environments procedures, reliability, programs and policies.
• Strong skills at documenting and communicating/training procedures, job tasks, etc.
• Skilled at building relationships with client representatives at the senior management level along with related experience.

Licenses and/or Professional Accreditation

• P.Eng. is preferred but not mandatory. Project Management Professional (PMP-PMI), CET (Mechanical or Electrical) would be an asset.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.