Workplace Administrator

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman's thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit

Job Overview

We are seeking a highly organized and proactive Workplace Administrator to join our team in Toronto. This position plays a vital role in supporting the office's workplace experience with general on-site administrative support. We are looking for someone:

• Who demonstrates a commitment to delivering a high level of client service and an understanding of hospitality
• With a proactive mindset, someone who takes ownership and responsibility of tasks and often goes above and beyond.
• Who is punctual, dependable and dedicated
• Who can multi-task and prioritize effectively
• Who has excellent listening and oral communication skills
• Who is confident and comfortable communicating with all levels of the firm
• Who is open to soliciting and receiving feedback on how to improve services as it relates to office and facilities support

If you thrive in a dynamic environment and enjoy ensuring smooth workplace operations, this role is perfect for you. The role is required to be on-site to perform the following responsibilities:

Office Administration

• Single Point of Contact (SPOC) for the local office, managing the local office inbox and responding to user inquiries in a proactive and customer service-oriented manner.
• Responsible for updating and maintaining content on the office SharePoint page and post office announcements office's Teams channel.
• Responsible for updating orientation materials and delivering them to new hires and transfersand deliver orientation for all new hires and transfers.
• Actively engage with the regional OS Americas team to provide back-up support to other offices; contribute to various regionalized support needs on a regular basis; attend and contribute to monthly team meetings; and assist with special projects as needed.

Workspace Management

• Assist with conference room and meeting logistics by directing staff to the appropriate Facilities team contacts, managing guest arrangements, coordinating with AV and ITS teams, providing catering information, and helping with supply ordersassist as needed with conference room and meeting needs, including all aspects of guest management, AV & ITS coordination, catering & other supplies.
• Assist staff with and how to use workspace for "Office as a Hub" philosophy.
• Assist with internal office moves and refurbishment projects as needed.
• Proactively work with the Office Leader and other office teams to ensure the workspace meets staff needs.
• Create and maintain an office guide for staff and visitors.
• Maintain office occupancy database(s)
• Update and post floor plan regularly
• Facilities maintenance of office space; ensure the office always remains a safe and productive working environment. Enforce confidentiality policies of clean desks and whiteboards.
• Maintain good relationship with Landlord and building maintenance and/or other vendors as needed to resolve issues or have things fixed.
• Work and partner with the local MMC Facilities team for projects and general maintenance.

Security & Safety

• Manage all compliance with Health & Safety, Fire Safety, Emergency/Evacuation, and security procedures.
• Represents OW on MMC Business Resiliency check-ins.
• Coordinates the fire warden list and ensures fire safety teams are trained and informed to perform duties.

Budget management

• Create Purchase Orders for OS spending, receipt invoices and submit for processing.
• Monitor and reconcile monthly finance report (Actual vs Budget) and raise any out of budget spending to Team Manager and OS Director
• Submit any incorrect charges or reclasses to OW Finance for correction.
• Manage soft perks menu and inventory, keep this within monthly budget.
• Order and stock office supplies.
• 1-3 years in office administration.

Skills & Attributes:

• Proficient in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint
• Problem solver
• Strong service focus
• Excellent communicator (both written and verbal)
• Good judgment
• Sense of urgency and able to make good decisions under pressure.
• Self-starter
• Able to maintain and respect confidentiality.
• Able to manage a heavy work volume and meet deadlines.
• Organized and excellent attention to details
• Collaborative and team player, positive attitude
• Flexible and able to adapt to change.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact