Current jobs related to Specialist, Customer Service - Mount Pearl NL - Xylem

  • Customer Service Representative

    2 days ago

    Mount Pearl, Canada Circle K Full time

    Store 6002107: 22 Commenwealth Ave, Mount Pearl, Newfoundland and Labrador A1N 1W6 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...

  • Kitchen Sales Support Specialist

    1 week ago

    Mount Pearl, Canada J.D. Irving, Limited Full time

    The Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to best serve our customers and generate sales opportunities. This position will be Monday-Friday with occasional weekends. QualificationsA strong foundation in customer service Problem solver who...

  • Kitchen Sales Support Specialist

    1 week ago

    Mount Pearl, NL, Canada J.D. Irving Full time

    DescriptionThe Kitchen Sales Support Specialist is an integral part of our Installation Services sales team. They work collaboratively with the Kitchen Sales Representative to best serve our customers and generate sales opportunities. This position will be Monday-Friday with occasional weekends.ResponsibilitiesDrive sales through engagement of customers,...

  • Kitchen Sales Support

    1 week ago

    Mount Pearl, Canada J.D. Irving, Limited Full time

    A leading Canadian company is seeking a Kitchen Sales Support Specialist in Mount Pearl, Newfoundland and Labrador. The role involves collaborating with the Kitchen Sales Representative, driving customer engagement, and providing exceptional service. Ideal candidates will have strong customer service skills, problem-solving abilities, and a knack for...

  • Quotations Specialist

    2 weeks ago

    Mount Pearl, Canada EMCO Corporation Full time

    A leading national distributor is seeking a Quotations Specialist in Mount Pearl. This role involves creating competitive quotations, interpreting building plans, and negotiating with vendors. Ideal candidates will have a college degree and at least one year of experience in contractor sales. The position offers professional training, growth potential, and a...

  • Quotations Specialist

    2 weeks ago

    Mount Pearl, Canada EMCO Corporation Full time

    A leading national distributor is seeking a Quotations Specialist in Mount Pearl. This role involves creating competitive quotations, interpreting building plans, and negotiating with vendors. Ideal candidates will have a college degree and at least one year of experience in contractor sales. The position offers professional training, growth potential, and a...

  • Geotab Customer Support

    7 days ago

    Mount Pearl, Canada Hitech Communications Ltd. Full time

    We are the Largest Distributor of Wireless Voice, Data, and Video Solutions in Atlantic Canada and a Authorized Geotab Reseller. - 30+ Years Industry-Leading Experience - Partnerships with Motorola, JVC Kenwood, Avigilon. - 6 Branches Across Atlantic Canada. We are presently hiring a Geotab Customer Support position. _**This position can reside at any of...

  • Directional Drilling Specialist

    2 weeks ago

    Mount Pearl, Canada Schlumberger Full time

    **Position: Directional Drilling Specialist** **Location: Mount Pearl, Newfoundland** **SLB **is leading the way in the oilfield services industry. Through the experts who join our team, the technological advances we have made, and our unwavering commitment to safety and the environment, we are setting the standard of excellence. We are an integral part of...

  • Technical Sales Specialist

    2 weeks ago

    Mount Pearl, Canada Atlantic Controls, a division of Laurentide Controls Full time

    TECHNICAL SALES SPECIALIST – DIGITAL PERFORMANCE SOLUTIONS Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas to Help Industry Thrive in Eastern Canada. SOUNDS EXCITING? JOIN US! The Technical Sales Specialist - Digital Performance Solutions...

  • Tier 2 IT Support Specialist — Hybrid Cloud

    1 day ago

    Mount Pearl, Canada Kraken Robotic Systems Inc. Full time

    A leading robotics company in Mount Pearl, NL, seeks an IT Support Specialist, Tier 2, to deliver high-quality technical support for end users. You'll manage IT support requests, perform system and network administration, and ensure smooth operation across on-premises and cloud environments. Ideal candidates have 2+ years of IT support experience, an...

Specialist, Customer Service

11 hours ago

Mount Pearl NL, Canada Xylem Full time

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Essential Duties/Principal Responsibilities:

  • Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools. Communicate with related internal and external customer and vendor contacts.
  • Perform daily, weekly and monthly ERP review and maintenance functions to insure all ERP information is accurate; all auto-functions occur correctly; relevant parties have accurate order and sales status; potential problems are identified and mitigated; and any issues are resolved.
  • Provide basic item availability and pricing assistance.
  • Assist in the management of bids to apprise sales department of pre-bids and due dates.
  • Responsible for submitting rental, sale, field service and work orders for invoicing.
  • Utilize Customer Relationship Management (CRM) tool daily to input new data and maintain existing data to current status for both direct customer interactions and communication to the sales teams.
  • Create legendary customer service experiences for internal and external customers.
  • Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met.
  • Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.
  • Proficient inMicrosoft Office SAP HANA 4 experience strongly recommened/preferred.
  • Bilingual proficiency in English and French is considered an asset.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • 3-5 years of customer service experience
  • 2-year degree or equivalent customer service experience
  • Strong customer service skills
  • Good collaborative and communication skills (written and verbal)
  • Detail oriented with strong organizational and task management skills
  • Ability to manage heavy volume of order transactions
  • Ability to work with diverse workforce and customer base
  • Proficient in Microsoft Office

Preferred Qualifications:.

  • Experience with Customer Relationship Management (CRM) and/or Enterprise Resource Planning (ERP) tools
  • Prior experience in industrial, construction or municipal environments

Key Competencies:

  • Continuous improvement mindset
  • Cross-boundary collaboration
  • Inspiring accountability

Key Relationships:

  • External:Direct and indirect customers
  • Internal: Finance, operations and sales teams

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Business Office Environment that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote setting
  • Travel requirement:Travel required to fulfill the duties listed above; other travel as needed or required by the company
  • Standard weekly job hours: 40 hours

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.