Wellness Advisor

Mindbody Wellness Centre is looking for a dedicated and friendly individual with exceptional customer service and sales skills and has a passion for helping others. The ideal candidate for this position must exhibit initiative, responsibility, goodwill and ensure that all clients get a positive experience throughout their visit at the centre.

We call our front desk receptionist as Wellness Advisor as the role is more than administrative tasks. You are part of the client's journey to feeling better and wellness. You are the matchmaker between client to treatment, first by understanding the needs of the client, then educating them the difference between modalities and connecting them to therapy.

We work in an environment where you can perform your best, and work-life balance is valued. If you're proactive, highly motivated, engaging, and responsive to tasks, we welcome you to apply. Come join our team of talented, experienced, and caring professionals

Qualifications and Desired Skills:

• Must be able to work for at least 10 hours a week, weekday evening and weekend availability
• Customer service or sales support experience is an asset
• Efficiency and ability to pay attention to detail
• Ability to exhibit a positive attitude and work well with both patients and other staff members
• Ability to multitask and work collaboratively with the staff members
• Demonstrates self-initiative by actively seeking out opportunities to contribute to the team's goals and taking on additional responsibilities when necessary
• Excellent communication and hospitality skills
• Demonstrates exceptional critical thinking and problem solving skills
• Maintains exceptional punctuality by consistently arriving on time for work and meeting deadlines
• Ability to speak Chinese (Mandarin/Cantonese) is a plus
• Students are welcome to apply

Responsibilities:

• Serve as a welcoming and supportive first point of contact for clients accessing care from regulated health professionals, including Psychotherapists, Registered Massage Therapists (RMTs), and Naturopathic Doctors.
• Provide compassionate, professional customer service while supporting clients navigating a variety of therapeutic and wellness services
• Clearly and respectfully guide clients through the centre's offerings, helping them understand services, practitioners, and next steps in care
• Support ethical, relationship-based sales by recommending appropriate services aligned with client wellness goals and practitioner care plans
• Manage client appointments, bookings, and inquiries efficiently both online and in person
• Process client payments accurately (online and in person), including insurance-related transactions, in accordance with clinic policies and privacy standards
• Maintain a clean, calm, and organized environment, including reception areas, treatment rooms, bathroom, and laundry
• Uphold high standards of cleanliness, hygiene, and safety appropriate for a healthcare and therapeutic setting
• Complete administrative tasks with accuracy and attention to detail, including answering phones, responding to emails, and managing client documentation
• Demonstrate reliability and punctuality by working scheduled shifts consistently
• Communicate clearly and collaborate with practitioners and fellow Wellness Advisors to support seamless client care and daily clinic operations
• Supports clinic growth by confidently discussing services, promotions, and practitioner offerings with clients, and encouraging appropriate service bookings.
• Assists with client re-engagement and retention efforts by following up on inquiries, inactive clients, and appointment opportunities.

Job Type: Part-time

Pay: $17.60 per hour

Expected hours: No less than 10 per week

Benefits:

• Flexible schedule
• Store discount

Work Location: In person