Mutual Fund Representative

6 days ago

Toronto, Ontario, Canada Collabera Full time

Job Description

Daily Responsibilities

Describe a typical 'day in the life':

  • Ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in order to maximize client experience, and assist other Investor Services (IS) departments/teams in the resolution of client issues in order to maximize client experience.

Programs / Technology / Software

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it:

  • MS Office

Must-Have Skills / Experience / Education

  • 1–4 years experience
  • Experience within Shareholder Services or similar multi-client mutual fund administration environment
  • Good working knowledge / experience in the financial services industry, specifically in Mutual Fund and Segregated Funds administration
  • Sound knowledge of Error Corrections, compliance / regulation – including Registered Products
  • Demonstrated ability to work successfully in a fast-paced, high stress environment
  • Communicate effectively with both internal and external client groups
  • Strong customer service skills
  • Computer Literacy – Intermediate
  • Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-Have Skills / Experience / Education

  • Proven track record in leading initiatives, managing cross-functional relationships
  • Completion of IFIC Mutual Funds Operations Course
  • Unitrax Recordkeeping System knowledge
  • FundSERV knowledge

The expected base salary range for this position is $22 – $22 per hour, depending on experience, skills, and internal equity. In addition to base salary, this role may not be eligible for other forms of compensation, including bonuses, commission (if applicable), and/or other incentives, as well as a comprehensive benefits package. Final compensation will be determined based on job-related skills, experience, and market factors.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

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