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Senior Delivery Program Manager

3 weeks ago

Richmond Hill, Ontario, Canada AspiringIT Full time

Job Title: Senior Delivery Program Manager (Cloud / B2B / Enterprise)

Location: Richmond Hill, Ontario, Canada (Hybrid)

Employment Type: Contract (6 months)

Role Overview:

The Cloud Services Program Manager role entails the management of large, complex B2B solutions and critical strategic customer accounts. To succeed, the Program Manager must have demonstrated a high level of success in delivering large scale solutions and working closely with clients to build an effective partnership.

You are great at:

  • Developing and maintaining customer relationships, managing customer objectives and expectations with a high level of drive and confidence
  • Identifying and executing continuous improvement initiatives that improve efficiencies and cost
  • Providing reporting and visibility of program status/KPI's for customer and organizational leaders, with a strong business acumen and with strong written and verbal communications
  • Developing delivery milestone reviews, managing scheduling and cost control to a structured methodology following governance and industry best practices
  • Managing relationships with both internal and external cross functional support teams in the Sales, IT, Operations, Support and Engineering organizations
  • Providing solution delivery consultation, working closely to align with customer strategic planning

What it takes:

  • 5 to 10 years of Program Management experience preferred
  • Experience managing large accounts (10+ resources, 12+ months, $1M+) Global project management experience a plus
  • Experience managing delivery using multiple methodologies and disciplines
  • Dynamic Problem Solver with customer focus
  • Ability to motivate a team to meet tight project timelines
  • Experience with project task planning, resource forecasting and management
  • Detail-oriented with deep experience in project status & budget reporting
  • Must have very strong interpersonal and communication skills including a demonstrated ability to partner with others, and be able manage complex relationships
  • Ability to quickly and effectively triage escalations and drive resolution
  • Bachelor's Degree in Business, Computer Science or related field and experience with Six-Sigma Process or similar methodologies