Admin Support 2
15 hours ago
Admin Support 2 – Roadway Services
(1 Position Available) Term of Employment: Full-time, Term (Approximately 3 months)
Article 13.05 c) Should an internal applicant be awarded the term position; they shall revert to their former position at the expiration of the leave Rate of Pay: Band 2: $ $26.59 per hour (Subject to CUPE 1015 Agreement Location: Operations Centre Street, Lloydminster Duties:
Reporting to the Manager, Roadway Services, the Admin Support 2 is responsible for providing a variety of general administrative duties.
Duties
- Provides customer service to internal and external customers,, screens, and refers customers to the proper department;
- Provide excellent customer service by responding to inquiries, requests or complaints from customers and the public in a timely, professional, helpful and courteous manner through online Report A Concern, by phone, email, and when necessary, forwarding to the appropriate department.
- Responsible for "Report A Concern" spreadsheet for Roadway Services – tracking and liaising with managers and supervisors to ensure follow up.
- Manages the "Report A Concern" website for the Roadway Services Department creating online forms and making any necessary additions/changes to the forms when needed.
- Manages "TRAVIS Permitting System" – approving/rejecting and tracking oversized trucks requesting to travel through or around Lloydminster. Coordinates to have traffic lights turned when needed, liaising with customers and supervisor/managers.
- Send quarterly TRAVIS Permit Listing Reports and Municipal Allocations to Finance
- Assist Roadway Services Supervisors on Temporary Road Closure Permits applications as a back-up when needed.
- Distributes the Lloydminster Answering Service After Hours Call Out spreadsheet to the appropriate contact list.
- Updates the Street Clearing map on the City's website for both Street Sweeping and Residential Snow removal and distributes to the appropriate contact list
- Create the monthly Roadway Services after hours on-call calendar, coordinating with TNS Answering Service and distribute it to the appropriate contact list
- Creates and processes Purchase Orders for management approval and payment.
- Processes and documents P-Cards for Roadway Services.
- Creates and processes Custom Work Invoicing for billing.
- Enters Daily Work Reports into appropriate spreadsheet.
- Enter and track sand inventory/disbursements
- Sorts and distributes internal mail to appropriate recipients.
- Provides administrative support to Roadway Services crews, Fleet Services crews, Airport crew and Stores crew and occasionally throughout the facility as needed
- Creates and maintains filing and record systems to provide easy access to records and information.
- Updates bulletin board for position postings, important information/events and safety.
- Attend Roadway Services safety meetings, and document minutes for review, approval and filing.
- Assist with inputting Safety Inspections, SVI inspections, and job observations into the approved safety program.
- Responsible for data entry, copying, and scanning for Roadway Services.
- Other related duties as required.
The position is office based and normal working hours are Monday to Friday 8:00 am – 5:00 pm with the occasional requirement to work outside these standard hours Qualifications:
- Completion of post-secondary certificate in Office Administration or Business Administration from a recognized institution.
- One year office administration experience.
- Capable of working in computerized office environment, proficient in Microsoft Word, Excel, and Power Point with a strong attention to detail.
- Proven phone and email etiquette.
- Strong problem solving and conflict resolution skills.
- Is self-motivated with the ability to work independently and effectively with a team.
- Strong communication skills with the ability to converse both verbally and in written correspondence with all levels of staff, stakeholders and the general public in a clear concise manner while providing relevant information.
- Must have the ability to multitask, stay organized and meet deadlines while maintaining accuracy.
- Must have strong time management skills to balance changing priorities.
- Shows a team player attitude, creates a working environment conducive to team achievement, productivity and competence with colleagues.
- A valid Class 5 Driver's License registered in Alberta or Saskatchewan with an acceptable Driver's Abstract is required. This position may be required to operate a personal or municipal vehicle for business purposes.
- Have a high standard of confidentiality.
- Satisfactory Criminal Record Check
- Successful applicant must provide proof of qualifications.
- Applicants with international education will be required to include an Academic Credential Assessment with application.
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