Facilities Associate

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more.  We work hard to create an innovative and diverse workplace that values the contributions of our employees.  No matter what your role, working with us is about making a difference – every day

Your Opportunity:

The Hamilton Family Health Team (HFHT) is seeking a full-time Facilities Associate 1.0 FTE.

The Facilities Associate is a key frontline role responsible for identifying, troubleshooting, and resolving facilities-related issues that affect patient care and staff operations. Working closely with the Facilities Lead, this position requires strong decision-making and communication skills to ensure that all requests, repairs, and workspace modifications are handled efficiently and in accordance with healthcare standards. The ideal candidate is independent, proactive, responsive, and capable of balancing hands-on tasks with effective coordination and communication across clinical and administrative teams.

The HFHT is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates.

Roles and Responsibilities:

• Troubleshoot facilities-related problems—including building and office maintenance, temperature, door access, lighting, HVAC, plumbing, small appliances, furniture setup, and other items—and determine appropriate next steps, escalating to the Facilities Lead or vendors as needed.
• Communicate effectively with clinical staff, administrative teams, and vendors to understand issues, provide status updates, and ensure timely resolution.
• Coordinate furniture moves and installations, at various hub and practice locations.
• Assist with planning, coordinating and implementing office moves, clinic room setups.
• Support room setups, and room reconfigurations for practitioners and patients, ensuring safety, and workflow needs are met.
• Coordinate room turnovers including tear down, clean up, and set up.
• Liaise with vendors and service providers to facilitate routine maintenance and service needs including cleaners and building management in collaboration with Hub site coordinators.
• Respond and resolve facilities ticket requests via HFHT ticketing system.
• Use sound judgment to prioritize and resolve service requests based on urgency, safety, and impact on patient care and operations.
• Proven ability to make informed decisions through investigative analysis, considering the broader context of patient care—balancing clinical needs, patient safety, ergonomics, and cost-efficiency.
• Implement established health and safety procedures and support compliance efforts.
• Conduct monthly Health and Safety Inspections.
• Actively support the resolution of Health and Safety concerns addressed by JHSC and concerns brought forward by staff.
• Proactively identify and report potential facility hazards or inefficiencies, contributing to continuous improvement efforts.
• Orientation of new HFHT staff – reviewing building security, work location accessibility, and Health and Safety.
• Asset Management - maintain accurate records of furniture and equipment in our asset management system.
• Program and assign security fobs and maintain security door schedules in line with operating hours at each building location.
• Assist in emergency facility repairs with minimal disruption to care delivery.
• Conduct regular inspections of facilities to identify maintenance needs and address them promptly.
• Prepare Standard Operating Procedures and review annually.
• Ability to travel to different HFHT locations and practice sites.
• Key contact for any building maintenance and Health and Safety issues at all HFHT locations.
• Other duties as required

Qualifications and Skills:

• Completion of post-secondary education; certification/training in facilities management is an asset.
• Minimum of 2 years of experience in facility support, maintenance, or coordination.
• Working knowledge of building systems.
• Ability to provide quick, effective solutions to emerging issues.
• Demonstrated communication and problem-solving skills.
• Strong troubleshooting skills and ability to assess problems quickly and accurately.
• Confident decision-maker who understands when to act independently and when to escalate.
• Strong communication, collaboration, and interpersonal skills; able to interact clearly and respectfully with a wide range of stakeholders.
• Familiarity with basic health and safety regulations, patient privacy and IPAC standards.
• Familiarity with access control systems.
• Proficiency with Microsoft Office (including Excel). Ability to navigate programs, investigate and learn more advanced functions for better efficiency in role.
• Experience with facility management/work order ticketing systems.
• Demonstrated punctuality and dependability.
• Valid class 'G' driver's license and access to vehicle.
• Requires frequent walking, sitting, bending, stooping, periodically standing for long periods.
• Able frequently to lift or push up to 30 pounds, periodically up to 50 pounds.
• Previous experience in a clinical setting an asset

Why join the HFHT?

Competitive Employee Value Proposition including, but not limited to:

• Healthcare of Ontario Pension (HOOPP)

• Extended health care benefits including health, dental, vision & critical Illness insurance

• Meaningful, purpose-based work

• 12 paid Stat holidays and one (1) extra float day

• Flexible work schedule

• Ongoing green initiatives

Summary

Classification: Non-Union

Primary Location: Hamilton

Employee Class: Full-time (1.0 FTE)

Schedule: Monday-Friday

Date Available: ASAP

Salary: $49,400 - $59,300

Application Instructions:

Interested applicants please submit résumé and cover letter as one document using naming convention

Last name, First name_Position via email:

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Hamilton, ON L8R 2K8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable with the salary range for this role?

Experience:

• Facilities support, maintenance, or coordination: 2 years (required)

Work Location: In person