IT & Systems Support Analyst

2 weeks ago

Winnipeg, Manitoba, Canada Lambert Nemec Group Full time $60,000 - $90,000 per year

IT & Systems Support Analyst

Position Overview:
Our client, a well-established organization with a strong local presence, is seeking an
IT & Systems Support Analyst
to join their team. This is a diverse, hands-on role blending technical support, systems analysis, and database administration. You'll be the go-to resource for keeping technology running smoothly while optimizing systems and processes that drive the business forward.

If you enjoy solving problems, streamlining systems, and wearing multiple technical hats in a fast-paced environment this role is for you.

Key Responsibilities:

Systems Analysis & Process Optimization

  • Analyze and document business processes to identify opportunities for improvement.

  • Collaborate across departments to align enhancements with ERP system capabilities.

  • Design and map workflows using tools like Visio or Lucidchart.

  • Develop and maintain detailed technical documentation and process standards.

  • Support ERP implementation efforts including data migration, testing, and user training.

  • Generate reports and insights to support data-driven decision-making.

Database Administration

  • Manage Microsoft SQL Server and Azure SQL databases, ensuring connectivity and performance.

  • Design and maintain database structures, tables, views, and stored procedures.

  • Optimize query performance and indexing for maximum efficiency.

  • Oversee database security, backups, and recovery processes.

  • Create ad-hoc reports and custom data views as needed.

IT Support & Infrastructure Maintenance

  • Install, configure, and maintain hardware, software, and networking systems.

  • Provide technical support for internal users, including troubleshooting and issue resolution.

  • Manage user onboarding/offboarding, access controls, and system documentation.

  • Support system upgrades, patches, and maintenance schedules.

  • Collaborate with external vendors to ensure optimal system performance.

  • Maintain and monitor servers and key systems, including ERP platforms.

Qualifications:

  • 2+ years of experience in IT support or system maintenance.

  • Strong proficiency with
    Microsoft SQL Server
    and
    Azure SQL
    .

  • Solid understanding of
    ERP systems
    , integration, and workflow documentation.

  • Experience with
    data modeling
    , query tuning, and performance optimization.

  • Familiarity with
    database security
    , backup, and disaster recovery best practices.

  • Excellent communication skills and ability to collaborate across teams.

  • Bachelor's Degree in a related field (preferred).

Ideal Candidate:

  • A practical, solution-oriented problem solver.

  • Comfortable balancing day-to-day support with long-term system improvement.

  • Organized and detail-focused, able to manage multiple projects simultaneously.

  • Collaborative, professional, and customer-service driven.

  • Thrives in an on-site, fast-paced work environment.

Rewards:

  • Competitive base salary (commensurate with experience)

  • Extended health and dental benefits

  • Disability and life insurance

  • On-site parking

  • Career development opportunities in a stable, growth-oriented organization

Job Type:
Full-time (On-site - Winnipeg, MB)

Schedule:
Monday to Friday, 8-hour shift

To Apply:
Please complete our confidential online registration at to be considered for this opportunity, or send your resume (in Word format) directly to
Mike Richardson, IT Consultant
, at

, quoting
IT & Systems Support Analyst
in the subject line.

To view other opportunities currently available, visit our career portal.

We thank all applicants in advance; however, only those best meeting our client's requirements will be contacted. All other resumes will be kept on file for future consideration.

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