Personal Support Worker Overnight On Call – Ongoing Recruitment

(Overnight On Call Emergency Response)

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based

agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose

of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the

community to gain greater control over their lives and community. Our programs are delivered annually to

approximately 18,000 people of all ages by a dedicated team of approximately 235 staff and over 1,400

volunteers.

The Personal Support Worker provides in-home personal care and light housekeeping services to seniors

and people with disabilities who are frail, vulnerable and/or suffering from social isolation. Individuals may

live in the community or in a supportive housing environment.

West Neighbourhood House is actively seeking qualified applications from Indigenous, Black

and People of Colour, persons with disabilities, women and persons of all sexual orientations

and gender identities/expressions. Applicants with lived experience as a participant of West

Neighbourhood House programs, or related programming from similar organizations, are

also strongly encouraged to apply.

West Neighbourhood House will provide accommodation throughout the recruitment &

selection process to applicants with disabilities. During any stage of the recruitment process,

please indicate the nature of any accommodation(s) you may require. Any information

received relating to accommodation measures will be addressed confidentially.

Responsibilities:

• Carrying a cell phone and responding to Assisted Living High Risk clients' calls in the community

and at West Lodge/Springhurst between 9:30 pm and 6 am;

• Attending to personal emergencies or crises at West Lodge/Springhurst and in the community if

required between 9:30 pm and 6 am;

• Checking in with the client in person if necessary, within 15 minutes of the call;

• Calling 911 when appropriate and waiting for the paramedics;

• Providing hands-on personal care as needed for such activities as bathing, dressing, toileting,

grooming/hygiene, preparing meals, adhering to dietary restrictions, monitoring medications and

ensuring medications are taken properly;

• Documenting occurrences and following up with team leader/coordinator;

• Documenting services provided to clients to assist in service evaluation reports and funding

proposals;

• Participating as a team member on planning initiatives, in-House committees or activities;

• Provide assistance with other tasks as required.

Qualifications:

• Personal Support Worker (PSW) Certification;

• Knowledge is required of the in-home needs of seniors, of the frail, chronically ill, palliative and/or

cognitively impaired and individuals living with disabilities in the community;

• Physical ability to provide program services such as personal and hygiene care, light housekeeping

duties and to physically assist the clients with transferring from bed to chairs, wheelchairs and

washrooms;

• Skills in crisis intervention combined with excellent interpersonal and verbal skills in order to

interact with clients, their families and their caregivers, and to provide support and empathy, in a

multi-cultural community setting;

• Ability to be on call and attending to personal emergencies or crises at West Lodge/Springhurst and

in the community if required between 9:30 pm and 6 am (including weekends and statutory

holidays).

• Must be available to respond to clients during emergencies and be able to arrive at the

client's home within 15 minutes of the call. In order to do so, staff must live in an the

catchment area bounded by King St. W./Roncesvalles Ave./Bloor St. W./Ossington

Ave;

• CPR and First Aid Certification an asset;

• Good written and verbal language skills in English;

• Ability to speak a second language is an asset.

Status: Casual Part Time (Bargaining Unit Position)

Existing Vacancy: Yes

Start Date: ASAP

Hours: On call overnight from 9:30 pm and 6 am for a one-week period

Rate: $200 per week for carrying and responding to phone calls plus minimum 2

hours at $25.07/hour as of April 1, 2024 (direct care) for outcalls 5% vacation

pay, 6% in lieu of benefits, 12.5 vacation days and 3 discretionary days

Unit: Older Adult Centre

Immediate Supervisor: Coordinator, Home Support

Posting Date: March 14, 2024

Closing Date: Ongoing Recruitment. Resumes will be considered as they arrive

Note: All Personal Support Workers are required to be fully vaccinated as

a condition of hire in accordance with the West Neighbourhood

House Covid-19 Vaccination Policy

Please send your cover letter and resumes as soon as possible to:

Hiring Committee

588 Queen St. W.

Toronto, Ontario

M6J 1E3