Commercial Insurance Broker

We offer more than a job, we offer a career

• We support our employees to shape their careers by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for an Experienced Commercial Insurance Broker (Client Service Manager) to join our team in our Laval office

As a Client Service Manager, you will work closely with the Client Executive to proactively manage their book of business and guarantee maximum retention of existing clients and support the growth of this book.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team

Your day as a Client Service Manager

• Proactively manage a book of business by reviewing the client's risk and claims history as well as providing coverage and solutions accordingly.
• Ensure maximum retention of existing clients by providing exceptional service through regular communication with clients.
• Review policy wordings and other documents for accuracy and completeness.
• Coordinate the preparation of underwriting submissions; maintain relevant account documentation and correspondence.
• Maintain renewal lists, records, and files for policies so that they are organized and up to date.
• Request and follow up on missing information, endorsements, and policy documents from insurers.
• Follow up with underwriters, broker agents, and clients on outstanding files. Monitor, and follow up on delinquent accounts receivable in collaboration with the Finance Department.
• Implement appropriate claims administration and loss prevention procedures.
• Determine the needs of potential clients by researching and utilizing appropriate resources.
• Maintain an extensive network of market relationships.
• Support the Client Executive in the growth of their book of business.
• Perform other duties and special projects as required.

Our ideal candidate

• 5 to 10 years of experience in commercial insurance brokerage, experience in transport and logistics accounts is a plus.
• Insurance broker's license issued by the AMF.
• Team Player with strong project management and presentation skills.
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
• EPIC system knowledge is an asset.
• Ability to work well independently , among a team and other members of the company
• Great project management skills and verbal presentation.
• Client servicing oriented
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.

Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us:  

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

#LI-Hybrid