Assistant General Manager

Experienced manager that leads the staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high-quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Scope of this Position

v This position will be responsible for managing/overseeing all F&B operations within the resort.

v The candidate will ideally have worked in at least the following departments and/or held the following positions: Restaurant or Banquet Manager or Assistant Restaurant/Banquet Manager.

v Requires a minimum of 4 year(s) of managerial experience.

v Requires a minimum of 7 year(s) of experience.

v Must have experience at properties of similar size and quality.

v Position will be required to work a varied schedule including evenings, nights, holidays and weekends.

Job Requirements

Technical Requirements:

v Day to day operations with professional, high service standards.

v Track record of building golf outlet volume and average checks.

v Experience with high volume Restaurant operations.

v Experience implementing new F&B concepts.

v Track record of developing profitable F&B promotions.

v Experience developing, costing, pricing, and merchandising menus.

v Establish and maintain proper inventories.

v Build beverage volume.

v Strong knowledge of food, wines and spirts.

v Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props and other service equipment needs)

Leadership Requirements:

v Ability to manage change effectively.

v Ability to conceptualize monthly/yearly goals of the property and provide leadership to the Restaurant & Banquet departments to achieve their goals & objectives.

v Communicate goals and objectives and inspire, train and develop employees for promotion as warranted.

v Ensure employee awareness of on-site guest feedback to provide effective corrections and improved service standards

Managerial Requirements:

v Clear & concise written and verbal communication, along with strong administrative skills.

v Set high professional standards for consistent overall day to day operations.

v Professional and effective guest resolution.

v Preparing and processing all paperwork, reports and SOP's in a timely efficient manner.

v Interview, evaluate, and discipline staff.

v Track record of building and encouraging an atmosphere of teamwork.

v Demonstrate ability to lead by example.

v Abilities to inspire, train, build morale and develop people for promotion.

v Use a "hands-on" approach to management.

v Delegating where appropriate to encourage learning and development of assistants.

v Experience training and cross-training employees for career progression.

v Instill a guest service attitude in all employees.

v Coach employees how to resolve and de-escalate conflicts.

v Instill a calm, organized approach in all situations.

v To train all staff in health and safety.

v To carry out any and all directives of other duties directed to him/her from the owners.

Business Requirements:

v Excellent time management skills.

v Work with limited support.

v Strong organizational skills.

v Excellent knowledge of computers/programs.

v Strong customer service orientation and skills.

v Exceptional detail & consistency in timely follow-up.

v Strong budgetary, projections, and cost control skills.

v Ability to produce consistent profits.

v Solid scheduling experience.

v Follow/enforce company & HR policies and procedures.

v Resolve problems.

v Assume responsibility/accountability.

v Excellent health & safety and sanitation skills.

v Understand security requirements.

v Create courteous, friendly, professional work environment.

v Ability to quickly evaluate alternatives and decide on a plan of action.

v Think creatively.

v Teach suggestive selling techniques.

v Forecasting skills.

v Balance needs of company and owner.

Job Type: Full-time

Pay: $75,000.00-$115,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking

Ability to commute/relocate:

• Alliston, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Food service: 5 years (required)
• Management: 5 years (required)

Licence/Certification:

• Smart Serve (required)
• Food Handler Certification (required)

Work Location: In person