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Retail Store Manager
16 hours ago
Company Overview
The Bike Shop is the largest independently owned bicycle retailer in Calgary and has proudly served our community for over 50 years. With three retail locations throughout the city and a robust online platform, our team members pair thousands of customers with their dream bike everyday, make repairs and adjustments, and share the enthusiasm of all styles of cycling.
Role Description
This is a full-time, on-site role at our new Northwest location. The Store Manager oversees daily operations, including managing store staff, driving sales performance, and ensuring excellent customer service. Responsibilities include:
- Helping a wide variety of customers with all types of bicycle purchases.
- Working with the store's Sales and Service Managers to set individual and team goals to guide improvement and evaluating staff on key performance indicators.
- Continuous training and coaching of sales staff.
- Scheduling for the sales team, ensuring adequate coverage and adhering to payroll budgets.
- Problem resolution in-store as well as customer follow-up after purchase.
- Providing input on product selection and placement within the store to facilitate sales and create a seamless in-store experience for customers.
Salary
Range
: $60,000 - $70,000/year + Team Commission ($2-4/hr) + Robust Quarterly Incentive Program
Qualifications
- An avid interest in cycling allowing the ability to connect with customers and our team.
- Previous experience in sales and the ability to deliver exceptional customer service.
- Experience in retail management, particularly in a retail or sporting goods environment, is an asset.
- Store management skills including staff scheduling, conflict resolution, and coaching.
- Leadership abilities, decision-making skills, and the ability to motivate and manage a team.
- Exceptional Communication skills to engage with staff, customers, and stakeholders effectively.
Working at The Bike Shop will provide you with:
- A fun, challenging, and fast-paced work environment.
- The opportunity to build relationships with peers who love cycling.
- In-store discount plus access to industry pricing on a range of brands & products.
If you are interested in this opportunity, please apply via e-mail to or apply in person. Only candidates considered for an interview will be contacted.
