Salesforce Loyalty Cloud Business Systems Analyst

1 week ago

Mississauga ON LX L, Canada Zenith Algorithms Full time $40,000 - $42,000 per year

Responsibilities

  • Gather and document business requirements for loyalty programs, customer engagement, and data-driven marketing.

  • Translate requirements into functional specifications for Salesforce Loyalty Cloud or equivalent Salesforce solutions.

  • Configure and support Salesforce Loyalty Management features (tiers, points, promotions, earning/redemption rules).

  • If Loyalty Cloud experience is lacking, leverage Salesforce Data Cloud for customer data unification and Marketing Cloud for personalized campaigns.

  • Collaborate with architects and developers to ensure seamless integration with CRM, POS, and external systems.

  • Conduct workshops with stakeholders to validate requirements and solution design.

  • Develop user stories, acceptance criteria, and assist in UAT.

  • Create process flows, data mapping, and documentation for integrations and reporting.

  • Ensure compliance with data privacy and security standards (GDPR, CCPA).

  • Provide post-implementation support and continuous improvement recommendations. ________________________________________

Required Skills

  • Strong understanding of Salesforce ecosystem: Loyalty Cloud OR Data Cloud + Marketing Cloud.

  • Experience in business analysis, requirements gathering, and solution design.

  • Familiarity with Salesforce configuration (Flows, Reports, Dashboards).

  • Knowledge of APIs and integration concepts.

  • Excellent communication and stakeholder management skills.

  • Ability to work in Agile environments and write clear user stories. ________________________________________

Preferred Qualifications

  • Salesforce certifications: o Loyalty Management Consultant (preferred) o Marketing Cloud Consultant o Data Cloud Consultant

  • Experience in financial services or retail loyalty programs.

Job Type: Contract

Pay: $40.00-$50.00 per hour

Work Location: Hybrid remote in Mississauga, ON L4X 1L3

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