Delivery Lead, Professional Services Organization, Cloud

2 days ago

Toronto, Ontario, Canada Google Full time $125,000 - $185,000 per year
Minimum qualifications:
  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
  • 10 years of experience in facing external customer delivery while delivering various projects.
  • 10 years of experience leading and managing delivery teams implementing technology solutions for external customers.
  • 5 years of experience scoping, pricing, and resourcing consulting or technology projects for external customers.
  • Experience working with cross-functional teams in various Industry verticals.
Preferred qualifications:
  • Master's degree or MBA in Computer Science or a related technical field.
  • Experience navigating and resolving conflict within teams.
  • Experience in project/program management with the ability to apply multiple project/program management methodologies.
  • Ability to quickly learn, understand, and work with emerging technologies, methodologies, and solutions in the Cloud/IT technology space.
  • Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
  • Ability to deliver a professional business and technical pitch to the C-Suite and board levels with excellent presentation skills.
About the job

As the Delivery Management Lead in Canada, you will be responsible for managing delivery of multi-year programs with many work streams. You will manage executive stakeholders inside and outside Google, including global service integrators who partner with Google to deliver to customers. You will regularly report to the Cloud Customer Experience leadership team on account-level and organizational risks and build your team to address these. You will be responsible for developing processes that quickly identify and help resolve account issues before they escalate.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
  • Design, build, lead, and inspire a team of technology program delivery professionals.
  • Support or lead complex, multidisciplinary projects. Manage project schedules, identify risks, and clearly communicate goals to project stakeholders. Coordinate team on the project's progress and deadlines as projects often span offices, time zones, and hemispheres.
  • Develop consulting program management engagement delivery playbook.
  • Organize and conduct regular stakeholder meetings, and communicate summaries and action items.
  • Put agreed-upon ideas and direction into action, ensure clear oversight and accountability, and drive for clarity and speed of decisions. Monitor the effectiveness and progress of key initiatives. Lead select key initiatives personally and collaboratively.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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