Supervisor, In-Home Services

1 week ago

Toronto ON MJ B, Canada North York Seniors Centre Full time

POSITION SUMMARY:

Through the promotion and support of North York Seniors Centre's Mission, Vision and Value Statements, the Supervisor, In-Home Services oversees in-home community operations, ensuring high-quality, client-centred care. The role includes staff supervision, training, performance management, budgeting, and reporting, while supporting care planning, wellness initiatives, and compliance with organizational and regulatory standards. The Supervisor also contributes to quality improvement, community engagement, and organizational development.

RESPONSIBILITIES:

· Supervise and provide direction to all Personal support and Community support workers

· Recruit, orient, train, counsel, discipline and terminate workers as required

· Conduct in-home spot checks to ensure policies, procedures, standards and guidelines are followed

· Monitor quality of service and ensure the health and safety of clients and workers

· Confirm the timesheets for the staff weekly.

· Prepare and submit monthly statistics timely manner to the Senior Manager.

· Conduct weekly/ monthly client billing check using internal database.

· Participate in continuous quality improvement processes and assist in the research and development of best practices

· Follow the on-call schedule, monitor the cell phone after office hours and on weekends

· Promote a safe and healthy work environment

· Promote and maintain a high standard of customer service that is client-focused

QUALIFICATIONS/ SKILLS:

Education: Post-secondary education in a related field (e.g., Social Work, Nursing, Gerontology, Community Services, or Health Administration)

Experience: 2 to 5 years of progressive leadership experience in community or home care settings

2 to 5 years of working experience with frail and cognitively impaired seniors/adults

Strong background in program coordination, client-centred service, and staff supervision

Other: Valid driving license and access to a vehicle, an asset

Assessment and counselling skills; experience with the InterRAI-CHA assessment tool, an asset

Strong organizational and communication skills

Strong interpersonal and customer service skills

Computer skills in a Windows environment; knowledge of Goldcare, an asset

Fluent in verbal and written English; other languages, an asset

Current First Aid and CPR certification

Recent Vulnerable Police Check

North York Seniors Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). Applicants need to make their request for accommodation known when contacted. North York Seniors Centre is an equal opportunity employer. Thank you to all who express interest in this position. Only those candidates selected for an interview will be contacted. No phone calls, please

Job Types: Full-time, Permanent

Pay: $26.00-$28.50 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Work Location: In person

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