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Automotive Service Advisor

2 weeks ago

Kamloops, British Columbia, Canada Kamloops Chrysler Dodge Jeep Ram Inc Full time

We are family owned and operated and value our employees like family, and we prove it with our extremely low turnover in a high turnover industry.

Kamloops Ram offers many perks including:

Monday to Saturday shifts

Great compensation / bonus package under Collective agreement Unifor 10-B

Excellent benefit package, including health and dental coverage, RRSP matching, and more…

Kamloops Ram service advisors are the first point of contact when a customer brings their vehicle in for servicing. They are responsible for greeting customers and must have a keen understanding of vehicles and the issues they may have. An ability to communicate with the technician and communicate the detail to the customer is essential. A service advisor must be comfortable explaining necessary repairs and costs clearly as well as understanding the timeframe required for said repairs for scheduling purposes. Ensuring our customer have a clear understanding of technical details and the necessity of the products/maintenance plans we recommend requires strong automotive knowledge, and problem-solving skills

Duties

· Meet and Greet customers upon arrival in a prompt, professional and courteous manner.

· Schedule Appointments.

· Communicate repair progress status and post repair follow-up with customers.

· Resolve customer complaints.

· Test drive with customers when required.

· Perform walk around inspection process.

· Answer incoming calls.

· Park and retrieve customer's vehicle upon drop off and pick-up.

· Must maintain professional appearance.

· Must have valid driver license.

· Must be able to read and comprehend instructions and information.

· Must meet company's requirements for employment.

Exposure to inclement weather and prolonged periods of standing, stooping and bending are a condition of this position.

Being a part of our team is being a part of our family

If you believe that you have what it takes to become part of our team, we want you to join our team.

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • RRSP match

Experience:

  • service advisor: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Work Location: In person