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Queen's Pub Marketing and Events Assistant Manager

3 weeks ago


University Ave Kingston ON KL P Canada John Deutsch International Full time
Job Description 

The Queen's Pub, Restaurant & Bar provides a safe environment on campus for all students and the Queen's community to experience quality service, affordable prices, and the spirit of Queen's tradition. 

Competencies 

Accountability 

Attention to Detail 

Communication 

Cultural Sensitivity 

Problem Solving 

Conflict Management 

Time Management 

Client/Customer Focus 

Job Duties 

25 hours/week

Create the schedule for staff every week in a fair and consistent manner 

Ensure payroll for service staff is accurate and authorized on time every two weeks 

Exhibit working knowledge of the Health and Safety Standards with respect to commercial food preparation. Constantly train and monitor staff to ensure their compliance with these standards. 

Create/update all training manuals and procedures for staff 

Coordinate and execute training for the entire staff team with input and support from the Head Manager and the other Assistant Managers 

Ensure staff socials are planned well in advance and have the best interest of staff in mind 

Create and distribute a monthly newsletter summarizing updates from the service at large with the help of supervisors and other managers 

Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise 

Assist the Marketing and Events Assistant Manager with the creation of staff merchandise 

Ensure that employees adhere to all health and safety regulations 

Attend and fully participate in all in person and virtual meetings 

Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner 

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual 

Exhibit a working knowledge of service staff portfolios 

Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution 

Oversee the day-to-day operations, in collaboration with the Head Manager 

Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed 

Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team 

Maintain positive working relationships with relevant suppliers related to all portfolios 

Oversee staff to ensure work is being performed according to established standards 

Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals 

Coordinate activities with the Head Manager by scheduling work assignments, setting priorities, and delegating work accordingly 

Participate as an active member on hiring panels to keep the service adequately staffed 

Ensure that all employees comply with company policies, procedures, and ethical standards 

Complete other duties as assigned 

Job Requirements 

Sound analytical thinking, planning, prioritization, and execution skills 

Demonstrated time management skills 

Ability to identify measures of performance and actions needed to improve or correct performance 

Ability to supervise and motivate a team to achieve and exceed their goals 

Ability to delegate, set expectations, and monitor progress of all direct reports 

Ability to remain calm and poised in urgent situations 

Work Conditions 

Interaction with employees, management, and the public at large 

Operation of desktop computer and peripherals 

Occasional heavy-lifting 

Frequent standing and walking 

Work occasional early mornings (7:15am), late nights (11pm), and weekends