Patient Services Associate

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary

The Patient Services Associate is a hybrid role that will be an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support in order to complete patient enrolment, safety reporting, management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidate's excellent communication skills, critical thinking, and efficiency will be essential for their success. This role involves understanding and adherence to; provincial, corporate, divisional, departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Specific Responsibilities

• Providing cross-coverage administrative support to all areas within the PSP programs (including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports [daily, weekly, monthly …etc.], data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well).
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Resolving routine questions and problems.
• Processing work, prioritizing tasks, organizing and planning to meet objectives in a timely and efficient manner.
• Following standard procedures to accomplish assigned tasks.
• Perform patient registration activities, according to program protocols and applicable departmental policies and procedures.
• Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Request financial transactions to be processed based on communicated program guidelines.
• Receive, record and report Adverse Events, as per program working instructions.
• Maintaining exemplary cleanliness and organization of personal desk and common administrative areas.
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc.,
• Participate in execution and documentation of test plans.
• Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents.
• Maintain program data.

Minimum Qualifications

• High School Diploma or Equivalent.
• 1-2 years of experience in an administrative role.
• Minimum 6 months to 1 year experience in customer service. Preferably within health care.

Key Competencies

• University or Collage degree in Life Sciences, Communication, or related field preferred.
• Knowledge or background in medical terminology, health care environment, reimbursement landscape, therapeutic, product related knowledge and administration would be considered an asset.
• Bilingualism (English & French) is strong preferred.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$36,000 - $59,600

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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