Operations Supervisor

Convergint is currently recruiting for an Operations Supervisor join our business in Calgary, AB.  Under minimal supervision, the Operations Supervisor is responsible for technical service and projects. This role oversees the supervision of service and project colleagues, communication with customers to ensure customer satisfaction and ongoing development and support of existing systems.   

 Who You Are 

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Supervisor. 

 Who We Are 

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. 

 What you'll do with "Our Training and Your Experience" 

• Manages, oversees and coordinates all aspects of technical operations activities including, but not limited to, the following: operations planning, qualifying potential business, operational review of proposals (pre-bid) and bookings (turnover). Coaches, councils and trains colleagues to improve individual skills. Overall responsibility for customer satisfaction on all install and service accounts.
• Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management.
• Overall responsibility for execution of technical contracts – estimated cost vs. actual cost; review of contracts (CSPs and projects); labour resource planning, and invoice review. 
• Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines.  Escalate any potential financial risk or slip, identified through the security teams, to the appropriate senior leader.  
• Assist sales team on technical project labour and material estimates in addition to service-related proposals.
• Develop and implement strategies that improve execution and provide additional value to customers in a cost-effective manner.
• Seeks recommendations from all team members to identify sales opportunities through changes in scope of work, upsell recommendations, and service recommendations. 
• Work with Project Managers and Account Managers to ensure quality control and customer satisfaction on all project and service accounts.
• Manage service installations and service work planning and coordination by supporting and/or setting schedules and identifying issues of non-performance early in order to minimize risk.
• Review engineering design works over $50,000 and make any necessary recommendation for change; provide final approval prior to execution.
• Utilizes financial systems to review actual vs. estimated contract cost, analyze risk assessment, and initiate any corrective measures required.
• Promote the development of new CSP opportunities through the conversion of installation business activities.
• Proactively communicates with and seeks feedback from all customers.  Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.
• Meets with customers on a regular basis ensure that we provide quality installations and meet their individual needs.
• Liaise with senior leaders from the United States on both the National Service Operations Leadership team and the professional services group.   
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.
• Presents a professional image of Convergint at all times in appearance and behaviour and seeks opportunities to promote the services offered by the company.
• Provides safety leadership and direction; ensures health and safety of all colleagues through compliance with OH&S legislation and Convergint Safety Policy.
• Performs other duties and responsibilities as requested or required.

 What You'll Need

• Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
• Strong financial analytical skills including cost control.
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
• Strong team leadership, team building and facilitation skills.

 Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience: 

• 5 -8 years relevant 
• Engineering, field, or project management
• Experience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automation
• Previous project supervisory experience

 Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues: 

• Company Holidays and Paid Time Off 
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety 
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

 Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

 #CAL