Program Supervisor

Are you able to lead and manage a diverse team of advocates, social workers, and peer support workers? Do you have a strong understanding and sensitivity towards individuals facing substance use disorders, housing instability, and other socioeconomic challenges? The Mustard Seed is seeking a Program Supervisor.

The Program Supervisor will play a crucial role in overseeing and coordinating the implementation of The Mustard Seed's Pathways to Integration Program in Edmonton. This position involves supervising a team of advocates, social workers and peer support workers dedicated to providing wraparound support to individuals transitioning from prison to the community. The Program Supervisor will ensure the delivery of high-quality services aimed at supporting individuals with substance use disorders, housing instability, and other socioeconomic factors.

Employment Type: Fixed Term (November 2025 to March 31, 2028)
Schedule: Monday to Friday (8:00AM to 4:00PM)
Reporting to: Senior Manager Health and Wellness
City:  Edmonton
Number of Positions to Fill: 1
RFR #: 1754

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide supervision, guidance, and support to advocates, social workers, and peer support workers;
• Conduct regular check-ins, team meetings, and performance evaluations to ensure the effective delivery of services;
• Offer coaching and professional development opportunities to enhance the skills and knowledge of team members;
• Establish data collection methods to track service statistics, client feedback, and program impact;
• Gather and analyze data to assess program effectiveness and identify areas for improvement;
• Collaborate with community partners, Remand Centres, and other stakeholders to promote program awareness and receive referrals;
• Build and maintain strong partnerships with organizations involved to ensure coordinated support delivery;
• Develop program implementation to ensure adherence to objectives and timelines;
• Identify challenges or barriers to service delivery and make recommendations for adjustments as needed;
• Support the development and implementation of strategies to enhance program effectiveness and efficiency;
• Produce ongoing reports on program activities, outcomes, and impact for internal and external stakeholders;
• Ensure accurate and timely documentation of client interactions, case management activities, and service provision;
• Work with the Health and Wellness Manager to develop, implement, and evaluate Health and Wellness policies as they pertain to the reintegration program;
• Document client interactions, client referrals, and client progress on the Client Care and Management system (CCMS), and the clinics' electronic medical record (EMR) system;
• Maintain accurate and up-to-date client records, ensuring compliance with legal and ethical standards;
• Facilitate emergency interventions, as needed;
• Provide input into program evaluation upon request;

MINIMUM QUALIFICATIONS AND SKILLS

• A passion to be part of ending homelessness in Alberta;
• A minimum of an undergraduate degree in healthcare administration, public health, social work, occupational therapy, nursing, or a related field is required; a master's degree in the related field is an asset;
• Previous experience and demonstrated success in supervising or managing teams;
• Previous experience in developing programs, establishing procedures and policies, and building clientele;
• Minimum four years' experience working with vulnerable populations and homelessness; experience working with incarcerated or formerly incarcerated individuals is an asset;
• Ability to effectively communicate, both verbally and in writing, with clients; members of the multidisciplinary team, and community agencies;
• Knowledge of FOIP and HIA, and knowledge to observe confidentiality standards;
• A self-starter with the ability to work in a cross-functional team & accomplish goals;
• Proficient computer skills (Microsoft Office Programs); experience with Homeless Management Information Systems (HMIS/ETO) and Electronic Medical Record (EMR) systems is an asset;
• Good organizational, time management skills, and advocacy skills;
• Excellent written, oral, and interpersonal skills;
• Valid Driver's License (Class 5), including a clean driving abstract, access to a reliable vehicle, and 2 million in liability insurance;

WORKING CONDITIONS

• This position is a mixture of working between Health & Wellness Centre, various Mustard Seed sites and external agencies both in Calgary/Edmonton (including but not limited to provincial remand centres).

• This position may entitle working and driving in extreme weather conditions. Being aware of the daily weather report is essential.

• Lifting, travelling, sitting, standing, walking, driving a company vehicle are required as part of this role.

• Moderate physical effort required to successfully accomplish the essential job functions and respond to a fast-paced work environment.

• Moderate to extreme mental effort required to respond to highly intense situations.

• Time more than regular working hours may be required on occasion.

• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

 ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
• This position requires the use of a company vehicle. Candidate must have and maintain valid driver's licence and will need to consent to a driver's abstract request.
  Please submit a copy of your cover letter along with your resume.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.